Systems Coordinator

The Systems Coordinator will report directly to the Technical Director and is tasked with sustaining the daily operation and long-term success of Digital Inventory. This position requires a solid understanding of IT and AV systems, Firewall Rules and Whitelisting, great attention to detail, familiarity with HTML and Dynamic Content, and a commitment to excellence.

Core responsibilities of the Systems Coordinator include the following, but are not limited to:

● Monitoring Health and Heartbeat of Media Players in the field, primarily via ConnectWise Automate/Control. o Oversee updates and patching policies 

● Remote and Physical troubleshooting of Media Players and Screens o Documenting and re-configuring IP Addresses for devices in the field or troubleshooting LED Processor EDIDs at the media player level as needed. 

● Collaboration with Property Network teams o Ensure Pearl Media devices have all open ports and required functionality such as UDP/TCP Communications, External Servers are Whitelisted, Programmatic Ad Requests are successful. 

● Procuring and configuring replacement devices as needed 

● Ensuring compliance with network cybersecurity and PC image efficiency. 

● Coordinating and Assisting with Digital Network Maintenance and upgrades. 

● Designing new systems and re-designing legacy systems to increase efficiency

 ● Running quality checks to identify gaps.

 ● Management of Pearl’s digital inventory o Living document tracking all field devices and any related outages, unique system’s properties or related specifications o Communication with Sales/Operations teams regarding maintenance or outages o Other administrative documentation/organization, as needed 

● Contribute to developing team objectives as new technologies, vendors or industry updates become known

 ● Occasional onsite troubleshooting/repair assistance 

● Other limited travel, as required 

● Flexible after-hours availability/responsiveness, as required