Emergency Department Registrar
Emergency Department Registrar
Interview patients to obtain/verify correct mailing address, phone numbers, other personal/demographic information, emergency contacts, primary-care physician, insurance information and the person who is financially responsible for treatment. Input all information into the Michigan Medicine electronic health record called MiChart. Contact insurance companies via online resources or by phone to ensure health insurance coverage is active, and that our information is correct. Work collaboratively with patients and insurance companies when a potential billing issue exists. Facilitate lines of communication between admitting staff, Emergency Department staff and Social Work to ensure seamless registration and admission process. Obtain signatures on consent-to-treat and Medicare admission forms. Collect copays for both Adult Emergency Department and Children’s Emergency Department. Provide assistance to callers pertaining to the MyUofMHealth patient portal. Consistently demonstrate effective high level customer service.
Required Qualifications:
- High school diploma or G.E.D
- Customer-focused interpersonal and communication skills
- Computer literacy; ability to enter a substantial amount of data while maintaining a high level of accuracy
- Technology skills mentioned above.
Desired Qualifications
- Healthcare registration and billing experience
- Two years of work experience in an office or customer service setting with an outstanding record of attendance and punctuality
- Knowledge of group health plans, government health plans, automobile and workers compensation plans
- Knowledge of Michigan Medicine policies, procedures, regulatory requirements and information systems
- Work experience in a health care setting
- Associate's or Bachelor's degree or equivalent experience and education.
Work Schedule
Hours: Sun 7p-3:30a, Thur 7p-3:30a, Fri 7p-7:30a, Sat 7p-7:30a
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.