System Solutions Analyst I

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

A modern benefits approach:  To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

• Competitive pay
• Generous time off
  • Employees receive three weeks of paid vacation plus 11 paid holidays each year.
  • Paid time off to volunteer in the community.
  • Paid employee and family sick leave.
  • Paid parental leave.
• 401(k) plan with 6% employer match and 100% immediately vested.
  • 3% non-elective company contribution; non-elective contribution vested after 3 years of service.
• Career growth and development resources
• Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
• Banking benefits
• Medical, dental, and vision insurance

Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

Job Summary:  Configures and administers applications and systems, including third party software and interfaces.  Supports processes, applications and products. Utilizes level II Analysts and Supervisor for support and training.  Provides support to business units in resolving daily and strategic issues.  Responsible for support and knowledge of a diverse set of applications. Works on various project teams to implement, improve or modify applications and processes whether they be efficiency related or regulatory.  Partners with business units to support applications and help them identify solutions and efficiencies. Analyze business processes, facilitate, lead and initiate change to leverage the use of computer system capability.  Promotes and fosters teamwork across all areas of INTRUST and is focused on delivering a high level of customer service to all.  Must maintain strict standards of confidentiality, and perform duties in a manner supporting INTRUST’s Character Qualities.

Essential Functions:

• Serves as System Administrator for a variety of applications.

• Escalates or engages a level II Analyst or Supervisor on more complex issues.

• Develops, maintains and adheres to detailed specifications and process procedures necessary for systems development and product enhancement.  

• Supports and ensures the continuity of daily, weekly, monthly, quarterly, and yearly processes necessary for the support of applications and products.

• Completes analysis of various applications and systems to provide recommendations to management and business units on their configuration, customization, and integration.

• Researches and recommends innovative, and where possible, automated approaches to business units and management.  

• Identifies approaches that leverage our resources and provide economies of scale.

• Works with business units to ensure the proper translation of business requirements into functional technological solutions that meets needs and timeframes.

• Analyzes business unit’s requirements and implements the appropriate processes, systems, and applications to support these requirements. 

• Works closely with business units to strategize solutions that support long term business objectives.

• Works with other functional areas as necessary during the planning, deployment, and implementation of system enhancements.

• Provides support during and after system upgrades, installations, file maintenance and regulatory changes.  

• Ensures that all users know how to properly use new and changed systems and applications.  

• Assists in routine system testing, user training, user documentation, and implementation of enhancements to applications and systems.

• Provide tier-1 support for systems and work with vendors to track resolution of issues.

• Coordinates the resolution and prevention of issues in the processes, applications, and products.  

• Manages system and vendor notification and the distribution process relating to the applications. 

• Assists other strategic bank partners with some applications and systems.

• Works internally with all users of the systems this position maintains.  Works externally with other strategic bank partners and third party vendors.

Education and Experience:  Some college and/or 0-2 years related job experience preferred.  Minimum 1 year previous banking experience is preferred. 1-3 years’ experience with computer systems preferred.

Required Skills and Knowledge:  Good interpersonal, written, and oral communications skills are required.  Strong problem-solving abilities required.  Ability to work in a team environment is required. Ability to interpret and/or discuss information with others, involving terminology or concepts foreign to many people required.  Ability to provide advice and recommend actions involving rather complex issues required. Proficient in use of Microsoft Office applications required.  Compliance/Regulatory experience is preferred.

Required Licenses and/or Certifications:  None.

Physical Demands:  Sedentary position.  Involves sitting most of the time, but may involve walking or standing for brief periods of time.   Must be able to view personal computer for extended periods of time.   May occasionally lift up to 25 lbs.  Must be able to hear and speak clearly both face-to-face and over the phone.  Must be able to use hands to key information and handle objects.

Working Conditions:  Normal office environment.  Some travel required.

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position.  Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant  for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.