General Manager

Job Summary:

Five Star Parks & Attractions creates an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment. We are looking for a General Manager to oversee the local business unit's staff, budgets, and operations. General Manager responsibilities include formulating overall strategy, managing people, and enforcing policies. To succeed in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while maximizing our profits.

Accountabilities:

     • Safe. Clean. Fun.

     • Deliver a 5-star guest experience (every guest leaves happy)

     • Create a results-driven culture for all day-to-day operations

     • Lead a team of 40-80+ staff to meet and exceed company standards.

     • Design strategy and set goals for growth

     • Oversee recruitment and training of new employees

     • Prepare regular reports to corporate management (i.e. receipts, payouts, P&L, etc)

     • Provide solutions to issues (e.g. sales loss, profit decline, employee conflicts, loss of business to competitors)

Principles Duties and Responsibilities:

    • Oversee and engage in all day-to-day operations to meet and exceed company standards, best practices, and policies

    • Manage all aspects of the financials, including sales, meeting expense budgets, labor management, and COGs

    • Ensure clear communication with the team at all levels each day

    • Balancing working in the business vs. on the business to produce results

    • Sales & Marketing – successfully working with the team on all programs, LTOs, rollouts

    • Handling all guest/ community interactions, resolving escalated issues or questions as needed

    • Work with the Recruiter to maintain proper staffing levels for all positions

    • Working with the company training director and location training manager to ensure training compliance

    • Working with the company safety director and location safety manager to ensure safety compliance and the safety focus is the team’s top priority

    • Ability to work with various business tools, games, and POS systems

    • Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities

Skills/Competencies Required:

    • Strong leadership skills

    • Strong teamwork ethic and attitude

    • Great communication skills (written, verbal, and through actions)

    • Problem-solver with proven decision-making

    • Passion for their work

    • Time management and a sense of urgency

    • Coach to the standards and ensure accountability

    • Strategic thinking

    • Meticulous attention to detail

Education, Qualifications, and Experience:

    • Must be at least 21 years of age

    • Must have a bachelor’s degree or equivalent combination of relevant education and experience

    • Prior FEC experience preferred

    • Must have at least five years of management or supervisory experience

    • Must be able to work weekends and holidays

    • Must be able to work up to 50 hours per week, available to work every weekend

    • Able to stand for long periods of time

    • Able to lift 39lbs unaided

    • A valid driver’s license is required

    • Authorized to work in the United States