Marketing, IT & Business Operations Specialist

Reports to: Director of Operations

Description:

The Marketing, IT & Business Operations Specialist will support Behavioral Health Clinic (BHC) by managing administrative tasks, implementing marketing strategies, and providing IT support to ensure efficient daily operations.

This role will collaborate with clinicians, administrative staff, and external vendors to enhance BHC’s digital presence, maintain office workflows, and troubleshoot technical issues. The specialist will assist in developing marketing content, coordinating outreach efforts, and optimizing technology solutions to support the clinic’s mission of providing high-quality mental health care.

Duties and Responsibilities:

Administrative Duties:

• Provide general administrative support, such as scheduling, managing emails, and maintaining records.

• Assist with document preparation, data entry, and filing.

• Prepare reports, presentations, and correspondence.

• Perform other office-related tasks as assigned.

Marketing Duties:

• Collaborate with the marketing team to develop and implement strategies promoting our mental health services.

• Create and manage social media content, newsletters, and other promotional materials.

• Engage with social media followers, responding to inquiries and building relationships.

• Assist with event planning and community outreach initiatives.

• Monitor and analyze marketing metrics, providing recommendations for improvement.

IT Support Duties:

• Provide first-line technical support to staff, including troubleshooting hardware, software, and internet connectivity issues.

• Set up computers and devices for new users and ensure proper functionality.

• Assist with data security, software updates, and staff training on IT tools.

• Manage IT-related assets and communicate with external IT vendors as needed.

• Help implement and maintain digital tools and platforms to optimize clinic operations.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, IT, or a related field (preferred but not required).

• Previous experience in IT support or an IT-related position is required.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office, Google Workspace, and basic graphic design tools.

• Experience with social media management, website maintenance, and digital marketing platforms.

• Knowledge of basic IT troubleshooting and cybersecurity best practices.

• Excellent verbal and written communication skills.

• Ability to work both independently and collaboratively as part of a team.

• Compassionate and Confidential

Benefits:

• Starting pay $21.00 - $23.00 per hour

• Healthcare Benefit Package – Including Dental, Vision, STD, LTD, and Retirement Plan Options

• Supportive and collaborate team environment & Opportunities for advancement and leadership

• Paid Time Off (PTO) and Holidays

*In accordance with legal requirements and company policies, successful candidates for this position will be required to complete the form I-9, Employment Eligibility Verification, as part of the BHC Onboarding Process*