Intake Coordinator for Psychology Practice

Intake Coordinator
Full-time, Tuesdays - Saturdays (Closed Sundays & Mondays)

Are you considering a future in clinical psychology or a related mental health field? Are you looking for hands-on experience in a clinical setting before applying to graduate school? Our Intake Coordinator position offers a unique opportunity to work closely with experienced clinicians, interact with patients, and gain valuable administrative and clinical exposure in a practice specializing in anxiety disorders.

This 2-3 year position is ideal for individuals with a background in psychology, social sciences, or related fields who want to strengthen their resumes and make an informed decision about pursuing graduate studies in psychology, social work, counseling, or related disciplines.

About the Role

The Intake Coordinator serves as the first point of contact for individuals and families seeking mental health services. This role is essential in providing compassionate support to distressed callers, guiding them through the intake process, and ensuring the clinic runs smoothly. In addition to intake responsibilities, this position involves assisting the Clinic Director with administrative and operational tasks, making it a valuable stepping stone for those interested in both clinical work and practice management.

Key Responsibilities

• Patient Intake & Support:
  • Manage incoming referrals and oversee the intake process
  • Conduct phone intakes with prospective patients to assess needs and provide information about services
  • Offer empathetic listening and validate callers’ concerns, fostering hope and support
  • Maintain HIPAA-compliant documentation and patient confidentiality
• Administrative & Clinic Support:
  • Schedule appointments, including intakes, therapy sessions, school meetings, and consultations
  • Assist with billing and payments; prior experience with insurance is a plus
  • Organize and manage intake paperwork, including scanning and uploading documents
  • Maintain and update clinic website and social media presence
  • Assist with event coordination, including workshops, therapy camps (e.g., Winter Adventure and Adventure Camp), and community outreach efforts
• Practice Development & Team Collaboration:
  • Work closely with clinicians, interns, and the Clinic Director to improve clinic operations
  • Identify creative ways to enhance the intake process and improve patient experience
  • Mentor and support interns as needed

Why This Role is Ideal for You

• Exposure to Clinical Psychology: Work in a practice treating children, adolescents, and adults with anxiety disorders
• Direct Patient Interaction: Develop skills in patient communication, intake assessment, and client support
• Professional Development: Gain hands-on experience in a clinical setting that will strengthen your graduate school applications
• Insight into Mental Health Careers: Observe clinicians in action and determine if advanced studies in psychology are right for you
• Collaboration & Growth: Join a supportive team of professionals dedicated to innovative, patient-centered care

Qualifications

• Education: Bachelor's degree required; psychology, social sciences, or related fields preferred
• Experience: Prior experience in administrative support, customer service, mental health, or healthcare settings is a plus. Previous experience as an undergraduate summer intern with our clinic is a strong advantage.
• Skills:
  • Strong interpersonal and communication skills, with a compassionate and patient-centered approach
  • Excellent organizational skills, attention to detail, and ability to multitask
  • Ability to work independently and collaboratively in a fast-paced environment
  • Comfort with technology, including scheduling software, electronic health records, and social media
  • A positive attitude and adaptability in a growing clinical practice

Additional Information

• This is an administrative position in a clinical setting. It does not provide clinical hours or supervision for licensure.
• Pay is commensurate with education and experience.
• Full-time schedule: Tuesday through Saturday (clinic closed Sundays and Mondays).

This role is an excellent opportunity for individuals seeking meaningful work in the mental health field while preparing for graduate studies. If you are passionate about mental health, eager to learn, and committed to supporting individuals seeking care, we encourage you to apply!