Business Solutions Engineer
Sarpy County
Business Solutions Engineer
SALARY
$33.40 - $43.37 Hourly
LOCATION
Papillion, NE
JOB TYPE
Full-Time
JOB NUMBER
01218
DEPARTMENT
Information Systems
OPENING DATE
02/05/2025
CLOSING DATE
2/17/2025 11:59 PM Central
JOB OVERVIEW
GENERAL PURPOSE
Under general direction of the Application Manager or designee(s), performs a variety of skilled and technical work associated with application support requiring moderate responsibility and independent judgment. Position is responsible for providing support for applications and systems that support critical County business functions.
PREFERENCE WILL BE GIVEN TO CURRENT PAID SARPY COUNTY EMPLOYEES
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
Establish and maintain effective working relationships with vendors, clients, end users, supervisors, managers, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the general public.
Interact with users and management to define and document requirements for application software.
Analyze office processes, perform research and make application recommendations.
Recommend office policy or process changes for efficient use of applications.
Maintain a professional level of knowledge of various offices policies concerning use of software.
Assist with collecting and submitting enhancement requests to software vendors for future releases.
Install, update, upgrade, troubleshoot, and maintain application solutions.
Install and trouble-shoot technology solutions, including but not limited to those which may be installed within public safety vehicles.
Customize packaged application solutions to meet business needs.
Maintain record of all activities associated with new and/or modified applications.
Assist in the evaluation, configuration and deployment of third-party software applications.
Work as translator between end-user and development staff and/or third-party application support.
Operate and support in-house Audio/Visual equipment throughout the County including supported agencies.
Communicate with development staff in the maintenance and development of programs and applications.
Perform quality assurance on applications and deliverables prior to implementation or distribution to end-users.
Learn business applications and provide end-user tutoring, training, and support.
Research new products and maintain current knowledge of software products.
Assist Technical Support Specialists (Help Desk) as needed.
Work closely with Information Security staff and other stakeholders to improve the security posture of the environment and secure data while adhering to security policies and compliance-related processes and procedures.
Report to work with regular, predictable, and consistent attendance.
Peripheral Duties
Serve as a member of various committees as assigned.
Perform other duties as directed and assigned.
MINIMUM QUALIFICATIONS
Education and Experience
Associate’s degree from an accredited college or university in Information Technology, MIS, or closely related field preferred.*
Four (4) years of work experience in Application/Technical Support experience preferred.*
*Approved combination of training and/or work experience that would provide equivalent knowledge, skills, and abilities may be considered and substituted for the stated education.
Special Requirements
Must have and maintain throughout employment a valid Driver’s License, as well as meet eligibility requirements of “acceptable driver standards” as defined by the County.
Must have ability to obtain and maintain a conditional certificate of the National Law Enforcement Telecommunications System (NLETS).
Must successfully pass extensive background checks, including but not limited to criminal history records check.
Position will report to the Applications Manager and will be in on-call rotation for after-hours issues and must be able to arrive at the Courthouse within 45 minutes of receiving a call.
Necessary Knowledge, Skills and Abilities
Extensive knowledge of computer applications and platforms
Considerable knowledge of applicable data privacy practices and laws
Working knowledge of office automation and computerization
Knowledge of and ability to apply Information Security principles within an enterprise environment
Expert level of Microsoft Office applications
Working knowledge of local area networks (LAN)
Effective planning and organizational skills
Well-developed communication skills
Demonstrative skill in coaching, developing, and training of end-users
Ability to develop and implement training presentations
Ability to meet project deadlines
Display a strong ambition in gaining skills and knowledge that benefit the County
Ability to communicate concepts and ideas effectively through a variety of means
Ability to work under pressure and/or frequent interruptions
Ability to navigate stressful situations while maintaining composure
Ability to manage and maintain confidential and sensitive information
Ability to analyze specific data elements and draw logical conclusions
Ability to prioritize and complete projects within deadlines
Ability to perform tasks with attention to detail and a high degree of accuracy
Ability to understand and follow exacting verbal and written instructions
Ability to prioritize work and carry out assigned projects to completion
Ability to communicate effectively, in English, both verbally and in writing
Ability to operate equipment including, but not limited to, multiline phone, computer, printer, scanner, copier, laptop/notebook, tablets, smart-phone, and fax
PHYSICAL DEMANDS AND WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit/remain stationary, talk, and hear (i.e. communicate / exchange information), and operate/manipulate equipment (e.g. use hands to finger, handle, or feel objects, tools, or controls), reach, and change position. The employee is occasionally required to walk/move about, stand (i.e. remain upright), stoop, bend, kneel, crawl, climb stairs (i.e. position self). The employee must occasionally lift, maneuver, and/or move up to 25 pounds.
Required sensory abilities include vision and hearing. Visual abilities, correctable to normal ranges include close, distance, and color vision as well as depth perception and the ability to adjust focus. Communication abilities include the ability to talk (verbal exchange) and hear within normal ranges.
Work is typically performed indoors in an office setting. Due to the nature of the position, duties may involve occasional exposure to moving parts and outside environment. Work hours may include evenings, weekends, call-ins, holidays, and on-call assignments. Work may be fast-paced when dealing with multiple priorities and time constraints. The noise level is typically moderate.
SELECTION GUIDELINES
Formal application, rating of education and experience, interview, reference checks, successful completion of a national criminal background check, successful completion of a pre-employment drug screen, and other job related tests or checks as may be required.
DISCLAIMER
The job description is current as of the date signed. Any omission of specific statements does not exclude them from the position if they are similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Employer
Sarpy County
Address
1210 Golden Gate Drive
Papillion, Nebraska, 68046
Phone
402-593-4465
402-593-4487
Website
Business Solutions Engineer Supplemental Questionnaire
*QUESTION 1
What level of education have you achieved?
No High School
High School or GED
Some college, No degree
Up to 2 years of college
Associates degree
Bachelor's degree
Master's degree
Advanced degree
*QUESTION 2
If you have a college degree, please indicate in what field you have a college degree. If you have no degree, please type "N/A".
*QUESTION 3
How many years of work experience in an application support or technical support position do you have?
None-Less than 1
1-3 years experience
4 years experience
5 years experience
6 years experience
7 years experience
8 years experience
9 or more years experience
*QUESTION 4
Describe in detail your work experience in an application support or technical support position. If you have no experience, please write 'N/A'. Do NOT indicate the County should refer to your resume - failure to answer this question within the application will exclude you from further consideration for this position.
*QUESTION 5
Do you have work experience in customizing packaged application solutions to meet business needs?
Yes
No
*QUESTION 6
If you have work experience in customizing packaged application solutions to meet business needs, please explain. If you have none, please write 'N/A'.
*QUESTION 7
Are you able to perform the essential functions of this position with or without accommodation?
Yes
No
*QUESTION 8
Are you able to meet the physical demands and work environment requirements of this job with or without accommodation?
Yes
No
*QUESTION 9
This position requires an ability to access secure databases. As such, qualified applicants must be able to pass extensive background checks. DO YOU UNDERSTAND AND ACCEPT THIS REQUIREMENT?
Yes
No
*QUESTION 10
Hours of this position are generally M-F 8:00 am - 5:00 pm. Do to the nature of the position, early mornings/evenings/weekends/holidays may be necessary. Are you able to meet the hours requirement of this position?
Yes
No
*QUESTION 11
Position will report to the Applications Manager and will be in on-call rotation for after-hours issues and must be able to arrive at the Courthouse within 45 minutes of receiving a call. Do you accept this requirement
Yes
No
*QUESTION 12
This position requires you to work on-site. Sarpy County does not provide relocation assistance for this position. Do you understand this requirement?
Yes
No
*QUESTION 13
Are you a Veteran or Spouse of a Veteran?
Yes
No
*QUESTION 14
Sarpy County complies with Nebraska Veterans' Preference Laws. If you are claiming Veterans' Preference you must attach Form DD214 (prefer member form 4) and if applicable, documents showing you receive or are eligible to receive benefits from the U.S. Dept. of Veterans Affairs. The spouse of a 100% disable veteran may claim preference by providing the Form DD214, Proof of Disability and a marriage certificate. The spouse of a service member may claim preference and is limited to the time the service member is on active duty and up to 180 days after discharge/separation from service. DO YOU UNDERSTAND AND ACCEPT THESE STIPULATIONS?
Yes
No
N/A - does not apply
QUESTION 15
This position requires the operation of a motor vehicle. Please read below for Sarpy County's Acceptable Driving Standards: If you have had one or more of the following, you do NOT meet Sarpy County's acceptable driving standards and would not be eligible for employment. a) Three or more 'at fault' accidents in the last 3 years; or b) Five or more moving violations in the last 3 years; or c) Any combination of 'at fault accidents or moving violations totaling five or more in the last 3 years. d) A DUI/DWI conviction within the last 5 years along with a history of at fault accidents and/or moving violations Do you have a valid driver's license AND meet Sarpy County's acceptable driving standards?
Yes
No
* Required Question