Baskin-Robbins Operations Services Intern

The Baskin-Robbins Operations Services Intern will gain firsthand experience supporting operations, optimizing service processes, and ensuring the seamless execution of business initiatives. This role offers an opportunity to contribute to projects that enhance operational efficiency, support franchisees, and improve guest experiences.

RESPONSIBILITIES: 

• Assist in improving current systems within Baskin-Robbins locations to increase profitability. Additionally, this role helps to delivers operational procedures that enhance the off-premise guest experience.
• Support all systems, processes, and technology-related implementations for operations and support enterprise integrations for Baskin-Robbins operations.
• Create project schedules, change management plans, and training docs.
• Effectively collaborates with Inspire Restaurant Operations Innovation, Information Technology, Brand Training, and Brand Operations Services teams to help deliver innovations and solutions to identified business opportunities.
• Conduct competitive research, analyze industry trends, and assist in evaluating new initiatives to enhance store performance.
• Work on initiatives that enhance training materials and resources for franchisees and store employees.

EDUCATION & EXPERIENCE QUALIFICATION:

Required Minimum: 

• Pursuing a Bachelor’s degree in Business Management, Hospitality, or a related field
• Experience in restaurant operations or similar field

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES:

• Strategic thinker with the ability to collaborate in solving problems.
• Excellent interpersonal, oral, and writing skills.
• Project Management
• Ability to manage against established timelines
• Technical skills in Microsoft Office products including PowerPoint and Excel
• Establishes and maintains professional relationships with Inspire teams, vendors, and OI departments