Computer Support Specialist - ARSC | Fulbright College IT Support

Department's Website:

Summary of Job Duties:

This Computer Support Specialist position will provide end-user computer and device support in a dynamic higher education environment, serving staff and faculty at all levels and across a diverse array of departments and disciplines, while working on campus to ensure required on-premises support and in-office load balancing. This position requires the ability to provide support ranging from Level 1 inquiries to highly specialized requests. The ideal candidate will have experience in computer lab management, end-user computer deployment, and proficiency with at least one device management tool such as Intune, KACE, or Jamf Pro. This role will encompass support for scientific research, field research, media studios, classrooms, digital signage displays, and departmental offices, necessitating the capacity to support all major device types, including Windows, Mac, iPhone/iPad, and Android.

This employee should also have a working and reliable personally owned vehicle for occasional off-campus deployments, support, maintenance, and pickups. Additionally, maintenance tasks must occasionally occur on weekends or afterhours, so the employee should be prepared to amend work schedule on occasion.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field

At least two years of experience in a similar role providing end-user computer and device support

Applicable equivalencies may be considered on the above qualifications.

Preferred Qualifications

Proficiency in both Windows and macOS operating systems.

Experience with device management tools such as Intune, KACE, or Jamf Pro.

Knowledge, Skills & Abilities

Knowledge of best practices for computer and device security, including antivirus and anti-malware solutions

Knowledge of and familiarity with software deployment and patch management

Knowledge of customer service principles ability to apply a customer-oriented approach to meet the needs of end-users

Strong problem-solving and troubleshooting skills, with the ability to adapt to new technologies

Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users

Ability to work independently and as part of a team in a fast-paced environment

Ability to reliably access and use a personally owned vehicle for occasional off-campus tasks

Ability to demonstrate flexibility in adjusting office hours to accomodate occasional afterhours or weekend tasks

Additional Information:

Salary Information:

$43,923

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Will Simmons, IT Support and Systems Manager, wds@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.