Customer Success Representative

About Zentap
Zentap is a Los Angeles-based SaaS company specializing in Content Marketing Automation, Social Media Management, and Advertising solutions for the real estate industry.

We're Growing Fast!
Join the fastest growing real estate technology startup in LA! Zentap is a disruptive threat to the real estate industry. Zentap is stable enough to build your career but young enough for the right person to come in and be promoted quickly by creating value.
We're Hiring Talented People Who...
...love learning about business and helping others with their needs.
...are tech and social media-savvy! (can work a computer, multiple platforms, and talk with confidence simultaneously).
...have experience with Salesforce.
…have experience with social media platforms such as Facebook, Instagram and LinkedIn and why it is important for the real estate industry.
...have sales experience (not required but highly recommended).
...enjoy working in an energetic and team environment.
...have strong listening, written, and verbal communication skills.
...want to grow fast within a company to maximize personal income and company impact.
...have presentation skills for demonstrating how Zentap addresses user needs.
...embrace new challenges.
...are dedicated to personal growth in all aspects of their life and as it relates to our business and the real estate industry.
...can work independently and within a team.
...have customer service experience.
...can start soon!

As a Customer Success Representative, you will...
Drive customer adoption and retention. You will own the relationship with assigned customers, which includes ensuring successful onboarding, increasing product adoption, ensuring engagement and retention, facilitating upsells, and maintaining high levels of customer satisfaction.
Possess a comprehensive understanding of our platform and guide the customer via training sessions, discussions, and account optimizations to ensure adoption and success.
Facilitate best practice usage of our solutions to help customers maximize their investment.
Apply expertise in data visualization to see the larger picture to help identify trends and
opportunities to drive the growth of our platform.
Proactively monitor and report customer sentiment and serve as a customer advocate to ensure that our solutions are evolving to meet our customers’ needs.
Provide clear and constructive feedback to Support, Product Management, and Engineering based on customer needs and/or reported issues. Manage and coordinate escalation activities as needed.
Additionally, work in a post-sales fashion to assist Account Managers in creating a successful client experience.

How The Hiring Process Works:
Submit your resume
Get a response from the hiring manager to schedule a phone interview.
Qualified applicants will be invited into a virtual office interview via Zoom
If hired, the start date will be ASAP!
This is full time, in-office position located in Beverly Hills 
Hours are 8 am - 5 pm 
Opportunity for generous bonuses on top of hourly wage