Guest Services / Concierge

Guest Services / Concierge - HarbourView Inn (Downtown Charleston)

Compensation: $16.00 /hour
employment type: Full-time

Seeking a Hospitality Professional to join Our Front Desk Team

The HarbourView Inn is a gracious destination offering 52 hotel rooms with brand new armoires, modern tile bathrooms, glass showers, and outdoor balconies with scenic views of Concord Street. In addition to comfortable, Southern-style accommodations, guests can enjoy an outstanding downtown location, complimentary dining experiences, enhanced beverage offerings, and more.

Come join our newly renovated hotel, The Harbourview Inn, located near Waterfront Park.

Free downtown parking is provided and medical benefits are available to our employees.

We are a AAA Four Diamond hotel looking for a part time Guest Service Agent. Applicant must be willing to work weekends, days/evenings, and holidays. Prior hotel experience is preferred as well as knowledge of Charleston attractions and restaurants. Please submit your resume for consideration.

Job Description Summary:
This position is to provide a seamless check-in/check-out experience and disseminate clear and concise information to the HarbourView Inn's guests. The front desk agent will control inventory items related to the front desk and be responsible to audit and/or log any or all items deemed pertinent as related to the overall success of the HarbourView Inn experience.

This position is to exceed the expectations of the HarbourView Inn's guest by providing a multitude of service related tasks, not limited to, but set forth in procedures, training manuals and guidelines. The needs to be fulfilled and the duties to be performed by the person holding this position require that the individual be "hands on"; therefore, the schedule will be set accordingly.

The objectives of this position are to ensure guest satisfaction, positive employee morale, operational efficiency and cost controls.

This position is a very visible position. The person having this position must comply with HarbourView Inn's dress code policies, possess effective communication skills, can resolve conflict and have a thorough understanding of the HarbourView Inn's policies, procedures and expectations.

Based upon fluctuating demands of the hotel and the need to exceed guest's expectations, it may be necessary for you to perform many distinct functions not specifically related to your position. Employee responsibilities and job descriptions are subject to review and revision.

Scheduling flexibility is a must. Most shifts will typically be 3pm-11pm

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person