Hotel Front Desk Agent

A Hotel Front Desk Agent is a professional who must be able to multitask, be a team player and enjoy having great conversations. We are looking for seasonal as well as year-round team members. This position has the potential to grow to other Lodging department supervisory positions. It allows you to contact all other departments within the Resort. Some cross-training will also be part of this front desk position. 

 Duties & Responsibilities:   

• Check-in guests, check-out guests, cashiers, and give directions
• Accommodate guests’ before/during/after their stay; take Guest complaints and either help them or pass them on to the appropriate person
• If the switchboard is busy, answer the telephone
• Be familiar with the resort and all its properties
• Stay up to date on all events happening in the area
• Keep the front office area clean and tidy
• The front desk is open 24 hours a day and requires that employees keep a flexible schedule to cover all shifts
• Prepare guest key envelopes
• Serve as a liaison between departments
• Other tasks to be assigned

 Qualifications:    

• Experience in OPERA preferred
• Customer service experience
• Excellent verbal and written communication skills
• Experience working on a team