IT Operations Internship

The internship will focus on aspects of IT Operations, specifically Service Desk Operations, ServiceNow Workflow Development, and ServiceNow Data Cleanup. The selected candidate will work alongside existing team members to achieve assigned project goals outlined by supporting management team. The candidate will be able to gain exposure to business involvement on a global platform while building relationships and meeting project deadlines.

Key Responsibilities

• Service Operation
  • Responds to internal customers to resolve their technology problems.
  • Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
  • Assists with ServiceNow Workflow Development.
  • Meets with business team members to gather requirements for new ServiceNow Workflows and ServiceNow Data Cleanup.
• Asset Management
  • Uses ServiceNow to maintain and track IT assets and inventories.
• Performs other related duties as required or assigned.

Skills Knowledge and Expertise

Skills and Abilities

• Communication – Delivers accurate, clear, and concise messages orally and/or in writing.
• Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
• Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
• Business Process Knowledge – Understands the process steps and purpose of the important business processes used by internal customers

Education and Experience

• Enrolled in College (required).
• Pursuing an IT related degree (required)
• Junior or Senior standing (preferred).

Computer Skills

• Microsoft Operation Systems (Required), Microsoft Office (Required), ServiceNow (preferred)

Learning Outcomes

• The student will be exposed to all aspects of IT Operations while focusing on, learning, and expanding knowledge around ServiceNow and its workflows.

Physical Activities

• While performing the functions of this job, the employee is:
  • Continually required to stand and walk.
  • Regularly required to reach with hands to finger, handle, or feel; kneel and crouch; and talk or hear.
  • Occasionally required to sit.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and an ability to adjust focus.

The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations.

Environmental Conditions

• This position is not subjected to harmful environmental conditions.
• The noise level in the work environment is usually moderate.

Don’t feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.