State Patrol Dispatcher
Introduction
Provide emergency dispatch, critical information, and support services to State Patrol Troopers and Inspectors as a State Patrol Dispatcher (Law Enforcement Dispatcher)! State Patrol Dispatchers are civilian employees with the Wisconsin State Patrol. Dispatchers work 'behind the scenes' to fulfill a vital role in public safety, helping State Patrol Troopers and Inspectors, as well as other law enforcement professionals by coordinating the proper response to a variety of complex and emergency incidents.
This position is headquartered at the Fond du Lac Post, 851 S. Rolling Meadows Drive, Fond du Lac, WI and is required to work full time in the office. Please be advised that it is anticipated that in early 2026, this position's headquarter will be permanently relocating to Wrightstown, WI.
WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:
- Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
- Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment)
- A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
- An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
- Well Wisconsin Wellness Program
- A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
- Use this Total Rewards Calculator to see the total value of our competitive benefits package!
In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.
The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work.
Note: The results of this recruitment may be used to fill future similar vacancies.
Position Summary
State Patrol Dispatchers (Law Enforcement Dispatchers) work as a team to monitor the location and status of State Patrol sworn personnel, provide information, directives, and messages to law enforcement personnel using complex electronic voice communications equipment and computer systems. On a typical shift, there may be 25-60 State Patrol field personnel as well as other law enforcement agencies relying on the dispatchers for communication and information. Situations may range from routine communications for public assistance (disabled motorists, tow services), critical situations (request for emergency assistance, natural disasters, felony arrests, high-speed pursuits, drug interdiction, criminal apprehension, etc.), and life-threatening emergencies. Dispatchers must be able to exercise sound judgement in determining priorities and levels of response to multiple, simultaneous incidents at the same time.
Job Details
State Patrol Dispatchers are responsible for the daily operation of a 24/7 emergency communications center. Work is of a highly stressful nature and requires extreme mental stamina. Employees may often work alone. Dispatchers should expect to work weekends, holidays, frequently extended shifts, nights, and evenings. Additional pay incentives are provided for working evenings, nights, holidays, and weekend hours.
State Patrol Dispatchers receive and provide information, directives and messages to law enforcement over radio and electronic communications. Successful candidates must be able to clearly hear and understand words over two-way radio with distractions, distortions, and background noise, with or without accommodation.
The radio dispatch workstation includes multiple computer monitors displaying a variety of computer systems concurrently. Successful candidates must have the ability to quickly view and read multiple computer monitors at different heights and distances at the same time, with or without accommodation, for extended periods of time.
WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.
Qualifications
Qualified applicants must have all the following:
- Experience multi-tasking while ensuring accuracy of work, including determining priorities and urgency in response to changing and simultaneous assignments or conditions.
- Experience communicating information clearly and accurately in urgent situations to and from a variety of sources.
- Experience using multiple computer screens, systems, and software at the same time.