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Supervisor: Interim Housing (3rd shift)

Sarah's Circle
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Position Title: Interim Housing (IH) Supervisor (3rd shift)

Status: Full-Time (Non-exempt); In-person

Supervised By: IH Senior Program Manager

Supervises: IH Program Staff & Safety Coordinator (3rd shift)

Work Schedule: Tuesday - Saturday (11 pm - 7 am). Set schedule is required but specific days and times can be tailored slightly to fit candidate's availability. Set schedule must include at least one weekend day. This position is performed fully on-site.

About us: Sarah's Circle is a non-profit organization working to end homelessness for women in Chicago. Our programs utilize the Housing First model, have no barriers to entry, and use a trauma-informed approach. The programs have three overarching goals:

  • We welcome all women with safety, respect, and community.
  • Support women’s growth in all aspects of wellness: physical, emotional, life skills, economic, and the realization of their unique potential.
  • Help each woman find her home.

This position works primarily in the Interim Housing (IH) Program which is a 50 bed, long-term shelter that is open 24 hours a day, 365 days a year. Women have access to resources to meet their basic needs, supportive services, 3 meals a day, and case management to help them find more stable housing.

Please note: Sarah’s Circle provides homeless services to individuals who identify as female and are 18 years of age or older. Due to the nature of this position, only female applicants will be considered for this role. Applicants of all genders are welcome to apply to many positions within our organization. View currently open positions at https://sarahs-circle.org/employment-opportunities/.

Summary

The Supervisor is responsible for management of front-line Staff and operations during the 3rd shift. This position works collaboratively with the Interim Housing (IH) Senior Program Manager to provide safe and dependable services and maintain and establish policies in accordance with a housing first, trauma informed approach. The Supervisor uses team building, coaching, and conflict resolution skills to equip front line staff to address client concerns and resolve client conflicts, stepping in to mitigate issues as needed. The Supervisor responds to urgent situations that arise during the overnight shift, taking the lead in de-escalating the situation and communicating with emergency personnel and Program management. Additionally, the Supervisor oversees nightly inventory and administrative tasks to ensure the Program operates efficiently.

Responsibilities

Program Management

  • Together with the Senior Program Manager, ensure quality delivery of all physical services
  • Work collaboratively with the Senior Program Manager to develop program policies that maintain both safety and flexibility. Ensure Staff follow the applicable policies and protocols to maintain consistency with the other shifts.
  • Assist the Senior Program Manager in maintaining shifts with minimally two Staff scheduled per shift, utilizing on-call when necessary. Participate in the emergency coverage plan, including covering shifts when needed.
  • Manage overnight inventory and administrative tasks to ensure the Program is set up to be successful the following day.
  • Track client supplies inventory, office supply inventory, and food inventory, replenishing supplies as needed.
  • Email IH Management if there are food item needs before the next expected order
  • Email IH Management and Facilities if running low on client supplies/office supplies
  • Maintain kitchen cleanliness
  • Maintain 1st floor refrigerators, ensuring they are cleaned on a regular basis, old food is thrown out, and communicating any issues (e.g. food that isn't labeled with a date, items placed there improperly, etc)
  • Review repair requests and submit work orders to the Facilities Department
  • Maintain sufficient copies of all forms used throughout the day
  • Supervise special projects as requested (organization of clothing closet, supply rooms, linens, etc)
  • Manage conflict resolution as needed, with both clients and staff
  • Respond to any emergencies that occur overnight, taking the lead in de-escalating the situation, contacting emergency personal if needed, and communicating with IH Program Management
  • Lead incident debriefs when requested by Staff; complete debrief section of incident report form
  • Train and coach front line staff to respond to client-related concerns and conflicts. Manage client issues when they are escalated by front line staff. Assist in the client grievance process.
  • Hold regular 3rd shift Staff meetings, ensuring Staff are aware of Program and agency updates and communications
  • Provide weekly supervision to all direct reports and document accordingly, including annual performance evaluation
  • Oversee disciplinary process for assigned staff, including drafting Corrective Action Forms and Performance Improvement Plans, when necessary, in coordination with the Senior Program Manager
  • In conjunction with the Senior Program Manager, maintain a daily schedule for Program Staff that includes setting aside time to check email (daily) and participate in training prior to deadlines
  • Identify training needs for Program Staff and monitor for completion of training
  • Oversee breakfast menu planning and preparation
  • Assign tasks to staff and oversee adherence.

Administrative

  • Monitor Incident Reports and Shift Reports for completion and thoroughness, requesting revisions if necessary
  • Manage client roster, ensuring accuracy and monitoring for bed availability to be reported to the Salvation Army
  • Ensure accurate completion of reports and data collection as requested by the Senior Program Manager
  • Perform other duties, as assigned by supervisor

Qualifications

Education

  • High school diploma (or equivalent) required; Higher education degree in psychology, social work, or related social service field a plus
  • 2 - 3 years of related job experience, including working with individuals who are homeless and/or struggling with mental illness, substance abuse, or a history of trauma.
  • Previous supervisory experience preferred
  • Required to obtain/maintain Food Service Manager Certification and City of Chicago License.
    • If not already certified, Sarah’s Circle will pay the cost for a Food Service Manager Certification course, a Food Manager exam fee, and the application fee for the City of Chicago license. Employee is responsible to complete the course and pass the exam within 90 days of hire and to apply for the Chicago license within 120 days of hire.

Skills

  • Proficiency in Microsoft Outlook, Word, and Excel required
  • Excellent team building, coaching, and conflict resolution skills
  • High attention to detail

Additional Requirements

  • Must identify as female, due to the nature of the role and associated job duties
  • Sarah’s Circle housing programs operate 24-hours a day, 7 days a week. This position requires work on weekends and holidays as instructed by supervisor.
  • Physical ability to lift approximately 35lbs, sit, stand, bend, reach, and perform cleaning duties
  • Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping and handling materials

Sarah’s Circle believes homelessness is complex and that our work requires the expertise of people with different life experiences, skills, and perspectives. We are committed to creating a diverse and inclusive workplace that brings together people with different identities & backgrounds and enables all of us to be successful in our work to end homelessness for women in our city. Your unique experience is valuable, so if it aligns with this role and you are excited about the work we do, please apply!