Donor Relations & Volunteer Coordinator

About Liberty House

Liberty House is a child advocacy center; a nonprofit organization dedicated to supporting children and families facing concerns of abuse, neglect, trauma, and grief.  Our successes lead to vital positive social change, and we are looking for a highly organized, energetic, self-motivated, and passionate person to join our team. Visit www.libertyhousecenter.org to learn more about Liberty House.

Donor Relations & Volunteer Coordinator

The Community Engagement Donor Relations & Volunteer Coordinator will work to ensure that all donors, contributors, supporters, and volunteers feel cherished, acknowledged, thanked, and celebrated. This professional must have high attention to accuracy and detail, a service-oriented mentality, strong sense of project ownership, and excellent communication and relationship-building skills. The coordinator will maintain all donor giving records in our database, provide receipts to donors, generate thank you letters and manage yearly appeals and mailings.

 As a member of the Community Engagement Team, this position will be a face of the organization in the public, striving to raise awareness of and participation in Liberty House’s mission. Work life includes a variety of experiences, including repetitive data entry, content creation, networking, face-to-face relationship building, and other miscellaneous tasks. This position will be supervised by the Director of Development & Community Engagement and is responsible for working successfully with the team, the Chief Executive Officer, and the Board of Directors to promote relationship building and successful fundraising. 

Basic Functions and Responsibilities of the Position: 

Communications and Donor Relations

• Nurture, cherish, and recruit community members who support our mission and develop a year-round donor stewardship and communication program.
• Attend networking events and meet face-to-face with donors regularly to build personal relationships.
• Acquire mastery of Bloomerang, our donor and contact database, and Greater Giving auction software.
• Record all gifts, in-kind and financial, into the database.
• Generate receipts and thank you letters in a timely manner and keep them updated regularly.
• Call donors to thank them personally and coordinate thank-you calls with leadership
• Work with the finance team to coordinate financial deposits and ensure database accuracy
• Oversee the recurring gift program and contact donors to update expiring credit card information.
• Receive in-kind donations throughout the day as needed and keep them organized for distribution
• Provide data for reports, grants, mailing lists and dashboards through reports in Bloomerang.
• Coordinate the gratitude process for grants, special gifts, third party fundraisers, etc.

Volunteers 

Work with department leaders within the organization to identify volunteer and intern needs.

Recruit, interview, and train volunteers.

Grow and coordinate regular volunteering programs such as Play Care, Voices of Hope, the Children’s Garden, events, and other volunteer needs as they occur.

Nurture, cherish, and thank our volunteers with regular communication.

Organize annual volunteer appreciation event.

Events 

• Develop and maintain custom reports based on organizational event needs. 
• Input raffle and auction prizes into Greater Giving and Bloomerang databases.
• Process ticket sales and maintain guest lists in coordination with Event Coordinator
• Provide auction item donations thank you receipts.
• Assist with special events and have flexibility to work extra hours for these events.

Other Requirements 

• Receive cross-training with other team members in areas such as marketing, donor solicitation, event coordination to promote collaboration and professional development
• Lead volunteer efforts for maintaining our children’s garden and be physically capable of gardening for 2-3 hours as often as once a month 
• Be able to maintain the highest of expectations regarding customer service interactions.
• Be able to work under short deadlines and high-pressure situations.
• Be prepared to handle other duties as assigned.

Basic Functions and Responsibilities as a Liberty House Team Member: 

• Maintain required confidentiality in compliance with Liberty House policies, HIPAA, and the state of Oregon multidisciplinary child abuse assessment team statutory requirements.
• Attend Liberty House staff meetings, Community Engagement Team meetings, and events as needed.
• Communicate professionally, respectfully, and supportively with internal team members, external partners, and board members.
• Promote a positive working environment by adhering to the Liberty House Code of Conduct and stiving to use an “outward mindset”
• Conduct the business of Liberty House to maintain and increase its goodwill and reputation in the community, consistent with professional and ethical standards of behavior.

Qualifications: 

Required Education and Experience: 

• Bachelor’s degree in communications, information technology, or a related field.
• Two years or more in field requiring customer service skills.
• Two years or more experience in database management.
• Another acceptable combination of education and experience.

Other Qualifications: 

• Advanced skills in database maintenance or administration, preferably with Bloomerang 
• Advanced skills in Microsoft Office programs.
• Strong skills in telephone, written, and verbal communication.
• Valid Oregon driver’s license and acceptable driving record, proof of automobile insurance; and personal reliable transportation.
• A criminal background check, DHS Child Welfare Registry check and sex offender registry check are all required for employment at Liberty House and will be completed for finalists,

Helpful Skills and Areas of Knowledge: 

• Experience working in nonprofit settings.
• Knowledge of child abuse dynamics.
• Have legible and attractive handwriting/penmanship.
• Ability and willingness to work collaboratively as a team member.
• Ability and willingness to establish and maintain positive working relationships.

To Apply: 

Please email a cover letter, Liberty House Application, and resume to: HR@libertyhousecenter.org

Open until filled

Liberty House does not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, disability, national or ethnic origin, or other legally protected status. Women, people of color, people with disabilities, and LGBTQ candidates are encouraged to apply.