Operations Manager

Estimated Hiring Range: $78,687.96 - $93,358.60 Based on Experience

GENERAL STATEMENT OF RESPONSIBILITIES Under limited supervision, this position is responsible for effectively overseeing and maintaining the daily operations of the Brooks Crossing Innovation and Opportunity Center (BCIOC). Assists in leading the BCIOC programming initiative and ensures effective daily management and problem resolution. Assists with short and long-range strategic planning, including budget, program, service, technology, equipment, space, and grant funding plans. Reports to the Executive Director. 

ESSENTIAL JOB FUNCTIONS Plans, coordinates, and manages BCIOC daily operations, facility needs, programs and services to facilitate and assist partners, visitors, and participants in meeting their training and workforce development goals. Establishes and implements management systems to ensure success of workforce development initiatives including, but not limited to, Temporary Assistance for Needy Families (TANF), Workforce Innovation Opportunity Act (WIOA), youth programming, returning citizen needs, and other related programs. Promotes the partnership between program contacts and the City of Newport News, ensuring compliance with applicable federal, state and local regulations, policies and guidelines. Plans, tracks, and performs regular and ongoing tasks that are integral to the smooth operations of the facility and works to improve and streamline operations for maximum efficiency and effectiveness. Responsible for performing or coordinating all administrative functions of BCIOC which may involve the use of word processing, spreadsheet, and reporting software, as well as data entry and retrieval, answering and directing incoming calls, screening, and responding to inquiries, and providing relevant information on policies and procedures. Responsible for ordering supplies, inventory management, maintaining orderliness of the facility, and promoting events and facility programs through the BCIOC web site and social media. Serves as the initial point of contact for BCIOC, greets visitors and vendors, and acts as an ambassador and liaison between program participants, center staff, industry partners, external stakeholders and community leaders, elected officials, Newport News citizens, and City departments and employees. Directs BCIOC visitors to appropriate information, resources, and program partners. Assists with maintaining career center schedules and shared calendar activities including coordinating room reservations, usage and arrangements, and technology setup for trainings, meetings, workshops, and events. Performs other duties as assigned. 

PERFORMANCE STANDARD Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the City’s Values. Employees are also expected to lead by example and demonstrate the highest level of ethics. 

REQUIRED KNOWLEDGE · Workforce Development – Knowledge of federal, state and local workforce development regulations, wealth-building, program initiatives, vocational development resources delivering and related programs. · Facility Administration – Knowledge of the principles, practices and procedures used in facility administration, custodial repair and maintenance, and knowledge of methods for general building upkeep. · Strategic Planning – Thorough knowledge of strategic planning principles and theories to ensure a path to achieve defined goals and objectives, as well as implementing plans to accomplish desired outcomes. · Supervision - Knowledge of leadership techniques, principles, and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff. · Customer Service – Thorough knowledge of principles and processes for providing excellent customer service to a diverse group of individuals. This includes setting and meeting quality standards for services, and evaluation of customer satisfaction. 

REQUIRED SKILLS · Computer Skills — Utilizes a personal computer with word processing, spreadsheet, and related software to effectively complete a variety of administrative tasks with reasonable speed and accuracy. Ability to assist other technology users with issues and to investigate and describe technical help needed to technology professionals. · Critical Thinking – Uses logic and reasoning to understand, analyze, and evaluate complex situation; performs additional research to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches. · Interpersonal Relationships – Develops and maintains cooperative and professional relationships with employees, managers, representatives from other departments, citizens, and community partners. Shares knowledge with staff for mutual and departmental benefit. 

REQUIRED ABILITIES · Coordination of Work – Ability to establish and implement effective administrative programs and procedures. Ability to plan and organize daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Performs a broad range of supervisory responsibilities over others. · Communication – Excellent ability to communicate complex ideas and proposals effectively including the preparation of engineering plans and specifications, reports, agendas, and policies. Ability to listen and understand information and ideas being presented verbally and in writing. Ability to handle a variety of issues with tact and diplomacy and in a confidential manner. · Accounting and Budgeting - Ability to perform arithmetic, algebraic and statistical applications. Ability to employ economic and accounting principles and practices in the analysis and reporting of financial data. 

EDUCATION AND EXPERIENCE Requires a Bachelor’s Degree in Business Administration, Community Development or a related field, with 5 years of progressively responsible experience in administration or project management, with 2- 3 years of supervisory experience; or an equivalent combination of education and experience. 

ADDITIONAL REQUIREMENTS An acceptable general background check to include a state and local criminal history check and a valid driver’s license with an acceptable driving record. 

PHYSICAL REQUIREMENTS · Tasks require the ability to exert moderate physical effort in light work. · Some combination of stooping, kneeling, crouching, and crawling. · Some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (10-20 pounds). SENSORY REQUIREMENTS · Some tasks require the ability to perceive and discriminate sounds, depth, textures, and visual cues or signals. · Some tasks require the ability to communicate orally. ENVIRONMENTAL EXPOSURES Essential functions are regularly performed without exposure to adverse environmental conditions.

If interested in learning more about this position, and to apply visit https://www.nnva.gov/193/Apply-for-a-Job

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