Specialist - Bilingual Fluent English and Korean - Quality Assurance Warranty Recall Campaign

Position Summary:

Create and maintain field action launched to distributors (including service and recall campaigns) for a large automotive manufacturer. Serve as liaison between HMMA (manufacturer), distributors, vendors, and Hyundai Motor Company (HMC)
regarding field action campaign preparation, communication, tracking, etc.

Essential Functions:

• Create campaign report approvals with information provided by QA Improvement Team I.
• Register campaigns in Global Warranty Management System (GWMS).
• Collaborate with Improvement Team I, distributors, Mobis, vendors, and HMC on any campaign related matters before, during, and after the launch.
• Coordinate with Improvement Team I and HMC on any pending campaign responsibilities.
• Maintain campaign master file and request closure/extension of campaigns running out of budget.
• Monitor claims to prevent incorrect claim submission.
• Provide bilingual services, including written translations and verbal interpretations; review finished materials for completeness, accuracy, format, and
  appropriate English or Korean language usage.
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management
  System (SMS) requirements.
• Meet all other requirements as assigned.

Position Requirements:

Education:

Bachelor’s degree or Engineering, Engineering Science, Business Adminstration, or equivalent preferred.

Related Experience:

0-10 years of job related experience preferred.

• 3-5 years job related experience in automotive industry desired.

Skills / Knowledge:

MS Word, Excel, and PowerPoint.

Bilingual – ability to speak, read, and write English and Korean fluently.

Training / Certification:

Additional Information:

Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.