Loan Servicing Associate I

Position Summary

The Loan Operations Associate will be responsible for performing various tasks associated with the servicing of the Commercial, Consumer and SBA loans. This includes the servicing from the time the loan is boarded on the servicing system thorough the payoff and collateral release phase.

The incumbent is responsible to cross train on the various processes in servicing the loan and be able to provide backup support as needed.

Essential Functions

• Reviews, and boards new loans to the Fiserv loan servicing system
• Reviews new loans boarded and loan file maintenance to ensure data integrity
• Records collateral liens for the Consumer Loans product
• Calculates payoffs and provides payoff statements as needed
• Processes financial transactions, such as payments, payoffs, and required adjustments
• Processes loan lien releases upon the closing of a loan
• Processes approved loan deferments and modifications
• Processes approved requests to place accounts in non-accrual and or charge off
• Reviews and resolve non-posted transactions and ensure transactions are posted accurately
• Track initial escrows for mortgage loans and remit funds to Loan Care
• Process escrow disbursements and review escrow analysis.
• Prepares collateral files for residential loans
• Processes and resolves requests and incidents through 360 View
• Scans and index files into Fiserv Director and store legal documents in the secured file room.
• Reviews credit file images to ensure all pertinent documents have been scanned and indexed accurately
• Reviews documents in active loan files to ensure all pertinent collateral information is accurately reflected in Navigator.
• Manages requests for loan documents and loan file; follows up to ensure files and all file documents are returned.
• Manages pending documents by following up with title companies and attorneys for trailing documents
• Purges and archives files for paid loans as per Unity Bank's retention schedule for appropriate file destruction
• Manages the review and monitoring of tracked insurance, including Hazard Builders Risk, Hazard and Flood Insurance by working with third party vendor, contacting insurance agents and customers to obtain up-to-date insurance as necessary
• Communicates with customers and other business partners to resolve specific requests
• Assist the loan servicing team with special projects
• Provides backup to other team members as needed
• Assist management with providing internal and external auditors, with gathering files and additional documentation as requested

Job Requirements and Qualifications

• Job requires strict attention to details and thoroughness in the completion of job duties
• Job requires thorough analysis of loan information and use of logic to address complexity of data and information
• Job requires monitoring and assessing the performance of you, others, and the organization to make improvements or take corrective action

Education and Experience

• High School Diploma
• College Business Courses/ Business Degree or related field preferred
• 2-5 years of experience in banking, consumer, commercial, SBA and residential lending operations preferred

Licenses and Certifications

• N/A

Knowledge, Skills, and Abilities

• Knowledge of banking principles and practices, specifically servicing loans
• Excellent oral and written communication skills
• Excellent time management
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra
• Ability to read, analyze, and interpret legal documents, governmental regulations, and professional publications
• Ability to apply common sense understanding to carry out written and oral instructions. Ability to deal with problems involving several concrete variables in standardized situations
• Ability to speak and write clearly to effectively convey information so that others understand and as appropriate for the needs of the audience
• Ability to work independently in a structured environment as well as in a team environment
• Excellent computer skills in a Microsoft Windows environment including proficiency in Word and Excel
• Dependable and willing to work extra hours as needed

Physical Requirements

• Ability to sit for long periods of time up to 75% of work hours.
• Ability to use hands to grasp, handle or feel.
• Ability to use computer keyboard and system to enter data and process information.
• Ability to talk, listen and see.
• Ability to use telephone to communicate with customers and employees.
• Ability to use office equipment such as teller scanner, personal computer, telephone, copier, fax machine, adding machine etc.
• Ability to lift up to 20 lbs. at least 25% of work hours.

Working Conditions

• Moderate sound as in business office with office machines, computers, and people traffic.

This job description is not an employment agreement or contract, implied or otherwise. Unity Bank maintains "at will" employment.

This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it. Unity Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Unity Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.

Unity Bank commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans provided the individual is able to perform the essential functions of the job, unless such accommodation would impose an undue hardship upon Unity Bank. A qualified employee or job applicant with a disability may request a reasonable accommodation by contacting Unity Bank's human resources department.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://unitybank.isolvedhire.com/jobs/1411009-68942.html