Service Coordinator
Service Coordinator
Howell Office · Full-time · Entry-level
About The Position
Description:
Tech-Keys is looking for a Service/Pod Coordinator that is responsible for overseeing the daily operations of a specific “pod” within the organization. A pod typically consists of a small team focused on clients that we service. The Pod Coordinator ensures that the team operates efficiently, meets its goals, and maintains high levels of performance and collaboration.
Responsibilities:
Team Coordination:
- Coordinate the tickets of the pod, ensuring that all team members are aligned with project goals and timelines.
- Facilitate communication within the pod to ensure everyone is informed and on the same page.
- Attend regular pod meetings to discuss progress, challenges, and next steps.
Client Interaction:
- Serve as the primary point of contact for client.
- Ensure that client expectations are understood and met by the team.
- Provide regular updates to clients on ticket progress and address any concerns promptly.
Resource Management:
- Manage the allocation of resources within the pod, including tickets and techs.
- Ensure that the pod operates with resources being used efficiently.
- Request additional resources as needed to support demands.
Documentation and Reporting:
- Prepare reports for management on the status of pod projects and any issues encountered.
- Ensure that all documentation is up to date and accessible to relevant stakeholders.
Requirements
- Minimum of 1 year of previous customer service experience.
- Ability to remain professional and courteous in difficult situations.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
Expected Outcomes
Successful Service Delivery:
- Tickets meet SLA and are completed on time.
- Deliverables meet or exceed client expectations and quality standards.
- High levels of team engagement and collaboration.
High Client Satisfaction:
- Positive feedback from clients regarding communication, service quality, and responsiveness.
- Timely resolution of client issues and concerns.
Efficient Resource Utilization:
- Optimal use of allocated resources, minimizing waste and maximizing efficiency.
- Budget adherence with minimal variances.
Compensation & Benefits
- $18/H
- Health, Dental, Vision & other additional benefits
- 401K (With 3% Match) eligible after 90 Days
- Generous PTO
Interview Process
Apply to the position, upload your resume, and answer the questions in the application.
- Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.
- Upon reviewing the video interview, we'll email you asking to setup an in-person interview.
- After the interview we will email you asking for references.
- We will call you letting you know our decision and discuss compensation.
- At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!