You are viewing a preview of this job. Log in or register to view more details about this job.

Ticket Operations Ticketing Intern

Green Bay Packers
Email

JOB SUMMARY:

This position is responsible for assisting the Premium Seating Department regarding all marketing, sales and service components of the Green Bay Packers Premium Seating program for the 2025 offseason & season. The internship is a paid, season-long position that may require working nights, holidays and weekends as needed. The position is full time (40+ hours per week). Attendance is required for all home games, training camp, and marquee events (e.g., Family Night, etc.).

 

Timeframe: May 2025 – May 2026*

*Official start/end date is subject to change and will be dictated by the packers.

 

Job Responsibilities:

  • Provide superior service through verbal, written and in-person communication with premium clients, potential clients and all guests who visit Lambeau Field.
  • Assist in preparing, tracking and fulfilling renewal and sales campaigns for available premium seating inventory.
  • Assist in the planning, execution and hosting of exclusive premium events.
  • Help propose and develop new events, processes and initiatives to help attract and retain Premium Seating clients.
  • Lead premium seating gameday preparation and set up and assist as needed with ticketing & premium seating gameday initiatives and tasks.
  • Assist in sales process, including preparing sales presentations and proposals and coordinating tours.
  • Manage client data and help ensure proper and consistent tracking and reporting using Archtics and CRM.
  • Assist with the management of all premium seating waiting lists and ticket request fulfillment using Archtics.
  • Assist with billings, collections and monthly reporting for premium accounts as needed.
  • Contribute to the development of creative new, added value benefits to the premium program.
  • Be able to independently process ticket orders and suite requests, while anticipating needs and possible issues, noting to and suggesting solutions.
  • Ensure exceptional servicing of accounts including addressing questions, complaints, and suggestions, asking for assistance as needed for more complex issues.
  • Assist with season ticket planning and distribution process for premium clients.
  • Work cross-departmentally with Packers security, maintenance, marketing and Delaware North Sports Service to fulfill client needs and accomplish the Green Bay Packers mission statement.
  • Perform other duties as assigned.

 

JOB QUALIFICATIONS:

  • Undergraduate degree in related field preferred.
  • 1-2 years of responsible and progressive experience in customer service/hospitality.
  • Excellent communication skills.
  • Must convey professionalism in appearance and all interactions with internal and external clients and all Packers partners.
  • Must be extremely attentive to detail and follow through and be able to prioritize and manage multiple projects simultaneously.
  • Ability to listen to and address the needs of current and potential clients.
  • Effective problem solving/trouble-shooting skills.
  • Knowledge in Archtics, Word, Excel, PowerPoint, KORE (Microsoft) or similar CRM preferred.
  • Must be a team player and strive for excellence in all matters.
  • Ability to work weekends, nights, and holidays.

 

Physical Demands and Work Environment:

  • Ability to sit for extended periods of time.
  • Ability to walk and stand for extended periods of time throughout the day.
  • Ability to lift and carry up to 20 pounds.
  • Ability to reach, stoop, and lift on a frequent basis.
  • Ability to focus on projects for periods of time.
  • Operates in a professional office environment.
  • Role routinely uses standard office equipment.

 

SUPERVISES: This position does not have supervisory responsibilities

 

SUPERVISED BY: Premium Seating Coordinator

 

DEADLINE: Please submit a cover letter and resume by Wednesday, February 5th, 2025.

 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

This job description has been approved by management. This job description is not designed to cover or contain a comprehensive listing, and duties and responsibilities may change at any time with or without notice.