Tier 1 Support Specialist
We are looking for an ambitious, hard-working individual to apply for the position of Tier 1 Support Specialist.
Applicants should bring an enthusiastic attitude, offer new ideas and improvements to business practices; display the highest of moral standards in all situations; and work well both independently and as part of a team.
OVERVIEW:
Working as a Tier 1 Support Specialist, you must have a strong interest in technology, and knowledge of networks, data switches, wireless technology, firewalls, routers, and computers. You will be responsible for providing first-level support and maintaining high-level networks to maximize customer satisfaction and return on investment.
You must be extremely organized and show the ability to maintain a busy schedule. The work schedule is daytime hours Monday-Friday and involves servicing our clients both on-site and remotely.
Responsibilities
- Provide desktop-level support for end-users
- Install and configure software and hardware
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups, and firewalls
- Upgrade systems with new releases and models
- Document all work properly
- Respond to after-hours requests when required
Skills
- Proven experience in a helpdesk, or similar role
- Experience with networks (LAN, WAN), and patch management
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Familiarity with various operating systems and platforms
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- Microsoft 365 experience