Call Center Customer Service Agent
EVA BRANCH INFORMATION
America Head Office has an immediate opening for Call Center Customer Service Agent. Please submit resume through Handshake.
EVA EMPLOYEE BENEFITS
EVA Airways offers an excellent benefits package including:
- Comprehensive medical and dental insurance coverage plans (including spouse and children) and vision coverage plan (employee only) without premium costs
- 401(k) plan with company match
- Additional allowances for operation staff and outside sales
- Free and discount flight tickets for employee and eligible family members on EVA and more than 50 major airlines
- Starting from 10 vacation days per year with 1 additional day increment after the 5th year up to 20-day maximum
- 8 national holidays, 2 floating holidays, and 14-day paid sick and personal leaves combined
JOB DESCRIPTION
- Provide friendly service to and maintain positive with all customers in high standard of professionalism
- Responsible for providing customer service to passengers desiring to travel, by determining and recommending the service that meets Customers’ needs
- Communicate with Customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of seat
- Answer and assist Customers’ inquiries regarding to flight arrivals, delays, cancellation, flight irregularities, and other general information
- Assist Customers’ requests and inquiries on frequent flyers’ program and star alliance related needs
- Responsible for providing services to Customers’ needs in according to regulations set forth by Company, Department of Transportations (U.S. DOT), Canadian Transportation Agency (CTA), and other government agencies.
- Offers options of flights, classes of service, products and services to Customers
** Candidates with previous experience in airport operations/related fields are preferred, and the salary for this position is competitive and negotiable
** Bilingual in Mandarin is a plus