Internal Content Coordinator

Great Parks is seeking a skilled and detail-oriented Internal Content Coordinator to streamline and centralize content and communication within our Guest Experiences division. This role is vital in ensuring the success of our programs, camps, and series by coordinating internal communication processes, developing content for programming materials, and managing content for our website and intranet.

As the Internal Content Coordinator, you will serve as a critical bridge between the Guest Experiences and Marketing & Brand Strategy divisions, aggregating and distilling programming content to drive effective promotion of Great Parks' offerings. If you’re passionate about creating impactful communication strategies and enjoy working collaboratively to elevate guest experiences, we invite you to join our team!

At Great Parks, our team members work together to preserve and protect natural resources and to provide outdoor recreation and education in order to enhance the quality of life for present and future generations. Be a part of an inclusive organization that enriches the region by inspiring nature-based experiences, celebrating cultural heritage and building strong and healthy communities through our dedicated staff, volunteers and friends.

The successful candidate will perform following responsibilities:

• Coordinates efforts for summer camp roll out, registration and health form requirements for annual day camp programs across the park district
• Administers back of house communication on program marketing needs within the Guest Experiences division. 
• Creates and coordinates the process for Guest Experiences Team members to promote and communicate their needs for programs in collaboration with the Marketing and Brand Strategy Team.
• Builds and implements content gathering systems and processes to ensure effective, timely, and accurate communications in support of marketing Great Parks programs, camps, and series.
• Produces, updates and coordinates internal intranet communications, including forms, templates, communication processes and other internal needs for the Guest Experiences Division, in collaboration with Guest Experiences Administrator. 
• Works closely with the Marketing and Brand Strategy team to ensure the master calendar of Guest Experiences Division is up to date with all relevant information. 
• Works closely with Guest Experiences team to ensure a streamlined online registration process is structured, consistent and within approved brand guidelines.
• Gathers and consolidates program attendance, demographics, and trend data to evaluate program success factors and attendance trends as well as impact of marketing and advertising campaigns. Collaborates with education and marketing teams to make recommendations to bolster programming success based on findings. 
• Updates, and maintains the Program Tracker database, which captures key metrics for program activities. Tracked data includes program date, time, duration, registration, participation, weather conditions, revenue, setup and teardown times, staff hours, and program outcomes relative to defined goals and objectives. The database also supports grant tracking by monitoring progress, expenditures, and achievement of grant objectives.
• Provides internal reporting to Guest Experiences and Marketing and Brand Strategy teams on divisional milestones and activities regarding programs such as promotions, campaigns, registrations and new services.
• Collaborates with the Marketing and Brand Strategy Team to arrange photography and/or press coverage for programs, as needed.
• Performs job duties in accordance with Great Parks of Hamilton County’s policies, procedures, and performance expectations.   
• Maintains confidentiality of confidential and sensitive information. 
• Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required. 
• Performs other job duties as assigned. 

QUALIFICATIONS:

An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities.  An example of an acceptable qualification is:  

• Bachelor’s degree in marketing, communications, public relations, journalism or related field
• 3 years of professional experience working in marketing, public relations or communications industry.
• Experience in communications; media; Google analytics; digital marketing; social media; basic marketing principles; content management software; job specific and industry software; standard office practices and procedure; proficiency in Microsoft; customer service.
• Proven ability to communicate in verbal and written communication, to organizational skills and attention to detail; time management skills, with a proven ability to meet deadlines; planning and scheduling; analytical and problem-solving; maintaining good public relations; customer service; application of job hardware and software programs.
• Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

LICENSE OR CERTIFICATION REQUIREMENTS:

• State Motor Vehicle Operator’s License that meets GPHC current carrier guidelines

We offer an excellent benefit package that includes medical, dental and life insurance; paid vacation, 11 holidays and sick time; enrollment in Ohio Public Employees Retirement System and free or discounted use of many Great Parks of Hamilton County recreational activities. 

Great Parks is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, disability, military status, or any other classification protected under applicable law.