Student Assistant Internship (Workplace Services), Ref# 8549

Minimum Qualifications

• Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Duties Description

Under the direction of an Information Technology Specialist 3, SG-23, within the Inside Services section of the Chief Technology Office, Workplace Services Bureau, the Information Technology Specialist 2, SG-18

Specific duties include, but are not limited to:

- Monitor and respond to email as needed
- Perform daily monitoring of User Account Management (UAM) Requests and Service Desk Tickets, both new and currently assigned.
- Process an average of 10-30 tickets daily.
- Attend staff meetings or other meetings as required.
- Communicate effectively and professionally with customers, team members and supervisors.
- Modify Active Directory accounts – group membership, name changes, phone number and address changes
- Modify ny.gov accounts – email updates, name updates, entitlement updates
- Provide support for file and application access requests
- Work with Microsoft Exchange Administration in an O365 hybrid environment

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.