Customer Operations Internship | Summer 2025 (#4381)

Inovalon is seeking undergraduate college juniors, seniors, and graduate students with diverse academic backgrounds to join our Summer Internship Program this year. This Customer Operations Internship is operational focused. Duties will include reporting, KPI metric standardization, front line support of engineering, shadowing leadership. You will gain customer support and operations experience. The goal is enhancing your educational and professional experience through practical, on-the-job learning, high value assignments, and projects.  We value collaboration, foster innovation, and value the diverse intellectual capabilities that make up our strong, smart and passionate workforce.

Duties and Responsibilities:

• Lead or assist in the completion of projects, artifacts, and/or process improvements, as assigned;
• Reporting, KPI metric standardization, front line support of engineering, shadowing leadership
• Develop competitive positioning training materials.
• Strong planning, organizational skills and interpersonal skills to facilitate team results.
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.

Job Requirements/Internship Criteria:

• Ability to work independently and in teams;
• Ability to organize and prioritize responsibilities;
• Well-organized, detail-oriented, and able to handle a fast-paced work environment;
• Strong computer skills including proficiency with Microsoft Office and specifically Excel
• Interest and desire to work with data visualization tools
• Possession of excellent critical thinking and analytical skills;
• Must be able to maintain confidentiality;
• Strong interpersonal skills including written communication and verbal communication skills;

Education: 

• Must have junior, senior, or graduate student status in a degreed program at an accredited college/university;
• Pursuing a bachelor’s degree or master’s degree in data science, AI/Programming, Business or related field of study at an accredited college/university;
• Must have a minimum cumulative 3.0 GPA;
• A copy of your most recent unofficial transcript will be required for consideration.

Physical Demands and Work Environment: 

• Sedentary work (i.e., sitting for long periods of time), exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly able to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions;