Retail and Social Media Manager

Retail and Social Media Manager
Overview:

• WinMan Trails is looking for a Retail and Social Media Manager to bring energy, creativity, and expertise to our team. In this unique role, you'll create a welcoming retail experience while also managing our social media presence, sharing the WinMan story, and building connections with our users. This is a great opportunity to engage directly with our community.

Qualifications:

• Excellent communication skills and a passion for community engagement.
• Organized, self-motivated, and adaptable.
• Strong knowledge of social media platforms and content creation.

Details:

• Position Term (Flexible): May to October 2025
• Weekly Hours: 35-40 Hours per week
• Compensation: $16 - $20 per hour
• To Apply: Email resume and letter of interest to Isaac at info@WinManTrails.com
• Application Deadline: Rolling until position is filled

Retail Management Responsibilities

Customer Service

• Welcome guests warmly and ensure every visit is a positive one.
• Be a WinMan expert – share knowledge about products, trails, and local tips to enhance each guest’s experience.
• Gather and share customer feedback to support continuous improvement.
• Maintain a clean and inviting space that feels like home to our community.

Sales and Transactions

• Process payments, refunds, and orders accurately and with a friendly touch.
• Spot and analyze sales trends to keep our offerings relevant and on point.

Store Operations

• Open and close the store each shift, setting up a great guest experience.
• Ensure shelves are stocked and displays are attractive to engage customers.
• Assist with in-store displays and signage to bring out the WinMan vibe.
• Maintain cleanliness of the shop and chalet as needed during your shift.

Inventory Management

• Monitor and restock inventory to always be ready for guests.
• Inspect deliveries for quality to meet our high standards.
• Liaise with suppliers and vendors to build solid partnerships.
• Collaborate on pricing and stock levels to align with community needs and store goals.

Social Media Responsibilities

Content Creation & Management

• Create and schedule content across social media platforms to engage and grow our community.
• Capture photos, videos, and stories on-site that highlight WinMan Trails and our outdoor experiences.
• Maintain a consistent brand voice that’s authentic and inclusive.
• Collaborate with staff and board members on content creation.

Community Engagement

• Respond to comments, messages, and mentions to foster a warm, interactive online presence.
• Encourage user-generated content with hashtags and tagging to share real visitor stories.
• Monitor and report on feedback to stay in tune with community interests.

Strategy & Growth

• Develop social media strategies to increase engagement and brand visibility.
• Track and analyze metrics such as engagement, reach, and follower growth to refine strategies.
• Stay up-to-date on trends to keep content fresh and engaging.

Collaboration

• Partner with the WinMan team to promote events, programs, and seasonal highlights.
• Coordinate with Creator Camp event participants to enhance and amplify our social media presence through shared content strategies.