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Donor Services Manager

Who We Are

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Who You Are

As the Donor Services Manager, you will serve as the lead staff member responsible for processing gifts, donor acknowledgments, a variety of financial reports, and maintaining and enhancing stewardship programs. This position has significant responsibilities in the areas of data and gift entry to ensure that all cash gifts, stock donations, and pledges are accurately recorded in the Raiser's Edge database and reconciled. As the manager, you will work closely with the philanthropic team on donor cultivation and stewardship efforts, contributing to long-term relationship-building with donors.

This position has the opportunity to work remotely occasionally but does require a strong on-campus presence and will need to travel to all three FRCC campuses. Additionally, this role represents FRCC at various community events, including after-hours networking and stewardship activities, to further the College’s fundraising goals. By engaging with potential and current donors at these events, the Donor Services Manager helps strengthen the College’s ties with corporate partners, alumni, and individual supporters, playing a key role in advancing the College’s mission and ensuring the success of its philanthropic initiatives.

Please note: You need to be a Colorado resident on your first day of employment.

SALARY: $55,080 - $57,834 annually

The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.

BENEFITS: Please click here to find more information about APT & Faculty Benefits

SELECTION PROCESS: Position will remain open until filled with a priority deadline of January 27, 2025. This posting may be used to fill multiple or similar positions.

Preliminary screening will be made on the basis of a completed application package submitted by the candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Donor Services Manager.

Primary Duties

Donor Services & Support:

Act as the primary point of contact for donor inquiries, addressing questions, recording donations, and obtaining missing donor or gift-related information.
Provide exceptional customer service to donors, including receipt reprints, donation adjustments, refund requests, and other gift-related concerns.
Manage the preparation and distribution of gift receipts, acknowledgments, donor tax receipts, tribute cards, invoices, pledge reminders, and other correspondence.
Ensure the accuracy and confidentiality of donor and gift information throughout all stages of processing.
Engage with donors to express gratitude, fostering strong relationships while securing and safeguarding confidential gift details.
Lead mid-level donor cultivation by creating personalized communications (e.g. customized thank-you notes) to enhance donor retention and satisfaction.
Manage donor services operations, implementing strategies to ensure efficient processes and a high level of service delivery.
Collaborate with internal teams to improve workflows and ensure donor satisfaction. Continuously update donor services practices based on feedback to enhance the donor experience.
Maintain accurate donor records in the foundation’s database, ensuring all gift-related information complies with organizational standards and IRS guidelines.
Generate reports on donor activity to inform decision-making and support strategic fundraising goals.
Build meaningful relationships with mid-level prospects and current donors, tailoring communication and engagement strategies to align with donor interests.
Partner with development and communications teams to identify opportunities for cultivation and stewardship.
Stay informed on donor relations best practices and trends to ensure innovative and effective stewardship approaches.
Support grant reporting by ensuring accurate tracking of donor contributions, preparing detailed financial summaries, and assisting with documentation.

Database & Donation Process Management:

Manage processes related to receiving, recording, and reconciling donations, ensuring accuracy and timeliness.
Process various payment types, including checks, cash, credit cards, wire transfers, stock, payroll deductions, matching gifts, in-kind donations, and internal transfers.
Ensure donor contributions are entered according to designation, including the addition of solicitors, soft credits, and other critical details.
Manage third-party integrations with the Raiser's Edge platform.
Develop and implement protocols to safeguard data security and integrity and ensure compliance with industry standards and regulatory requirements.
Regularly review workflows and systems to uphold accuracy and confidentiality of donor information.
Design and document efficient workflows for donor engagement, gift processing, and database management to streamline operations and enhance effectiveness.
Manage database upgrades or conversions to align with organizational needs and industry advancements.
Reconcile all donation entries with daily transmittals, preparing them for deposit and ensuring alignment with financial records.
Collaborate with the Foundation Office Manager and Associate Director of Programs & Operations to generate financial reports, support the annual audit, and prepare monthly reconciliation statements.
Maintain the pledge reminder schedule, ensuring timely and accurate invoicing and reporting for donor commitments.
Train staff on donor database systems and best practices for data entry, reporting, and donor interactions, fostering team proficiency and consistency.
Stay informed on emerging trends and best practices in donor database management and fundraising technology, providing recommendations for future improvements.
Lead database reviews and research for the contract renewal process, ensuring systems meet the evolving needs of the organization.

Prospect Research:

Implement creative strategies to find private sources of support, using research techniques and electronic methods to help achieve development goals.
Evaluate information to assess financial capacity, philanthropic interests, and giving propensity and affinity to the Foundation.
Provide regular reports to development team and leadership to develop donor pipeline and management.
Interpret results from database updates, screenings, and reports to collaborate with key team members on portfolio development and solicitation strategies as needed.

Community Engagement & Events:

Collaborate with foundation team members to provide logistical support for Foundation-sponsored events, ensuring seamless planning and execution.
Coordinate stewardship information listed in publications.
Manage event registration pages and prepare event materials (e.g., name tags, registration lists)
Foster and sustain collaborative relationships with industry partners.
Participate in community events and networking opportunities to enhance brand visibility and strengthen the presence of FRCC and the FRCC Foundation.
Foster meaningful relationships with key community stakeholders, cultivating partnerships that align with the Foundation's mission.
Develop collaborative service opportunities with community partners to drive engagement and promote mutual impact.

Required Competencies

Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.
Relationship Building: Maintains and fosters relationships of the FRCC Foundation and takes opportunities to listen for improvement to improve services.
Project Management: Manages multiple, concurrent, complex projects for foundation and institutional events. Applies project management techniques and processes to ensure the successful implementation of development and community partnership projects within budget and on time, achieving key program deliverables.
Equity Mindedness: Works with donors, employees and students while incorporating equity, diversity, and inclusive excellence which will support the goals of FRCC and help them feel they belong. Views department operations through an equity lens. Calls attention to processes that lead to inequity in serving students. Understands the College's equity goals and how your role supports FRCC's ability to achieve those goals.
Communication: Communicates effectively, verbally and in writing, with donors, students and employees.
Adaptability: Proactively seeks ways to support all Office staff; as well as being understanding and flexible to changes in policies and procedures.
Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes serving students a cornerstone of your work.
Collaboration: Works with colleagues across departments to further student engagement.
Data Usage: Reviews data within the department, paying attention to what it shows about our performance and impact on student success and donor relationships. Makes recommendations to Executive Director to improve programs and services.
Cultural Self-Awareness: Examines own beliefs and acknowledges own biases and how they have impacted or may impact the ability to serve students and community members.
Cultural Competence: Becomes knowledgeable about the ways to communicate and support those we serve of other backgrounds. Changes approach to reflect the new learning.
Leading from the Middle: Leads from your position by closely examining your responsibilities for the department and bringing ideas to your supervisor the college should consider student-centered.
Team Building: Participates in team building exercises and builds positive and collaborative relationships with colleagues cross-functionally.
Advanced Computer Skills: Understands database and computer technology to improve constituent management. Examples include troubleshooting, monitoring and supporting Raiser’s Edge database.
Detail Orientated: Thoroughly accomplishes a task; no matter how small; monitors, strategizes and manages time and resources efficiently through task completion.

Qualifications

Required Education/Training & Work Experience:

Associate’s degree and four (4) years of experience in customer service, office management or database management.

Bachelor’s degree and two (2) years of experience in customer service, office management or database management.

Six (6) or more years of experience in nonprofit management, grant writing, database management or donor relations.

AND

Experience with fundraising donor databases, such as Raiser’s Edge and Financial Edge.

Preferred Education/Training & Work Experience:

Ability to communicate effectively in Spanish.

Welcoming. Respectful. Inclusive. Together, we are FRCC.