Information Specialist III - Assessor's Office

Kind of Work

The Assessor’s office mission is to value property by creating a timely, uniform, and fair assessment process while delivering exceptional and professional public service with integrity and respect for the people we serve.

Skilled information processing and applying a system of specialized departmental work rules, methods, procedures, and operating precedents to perform a variety of customer service and records maintenance functions. Customer service duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers in person, by phone, via online meeting platforms, and through written correspondence.

Distinguishing Features of Work

An employee in this class performs specialized information processing and customer service functions that require experienced judgment to analyze and resolve operational issues and respond appropriately to service demands of the work unit.  Duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers; and extracting, analyzing and interpreting information from various sources to process records, reports, correspondence, data bases, etc., in accordance with standard procedures requiring the employee to exercise experienced judgment in problem solving and adapting procedures to address work situations.  The work is performed under the direction of assigned supervisory staff. 

MINIMUM QUALIFICATIONS (Pass/Fail):

• Five (5) years full-time paid verifiable clerical experience; OR an equivalent combination or education and/or experience as determined by the Director of Human Resources.
• Demonstrated ability to operate personal computer-based systems.
• Proficiency, as defined by the Civil Service Commission, in operating word processing software.
• Ability to type from clear copy at a rate of 40 w.p.m./net