Output Services Support Supervisor

Job Title: Output Services Support Supervisor

Job Requisition ID: 43994

Closing Date: 1/23/2025

Salary: $7,966 per month

Work Hours: M-F 8:30AM - 5:00PM

Work Location: (Hybrid) 8:00 am - 4:30 pm

Union Position: Yes

Work Authorization: US work authorization required. No Sponsorship Available. W2 only, no C2C. Not eligible for OPT/CPT. 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as the Output Services Support Supervisor planning, assigning and directing the investigation of and resolution of errors and discrepancies encountered utilizing available methods such as mainframe-based software, COBOL, and utility statements and parameters. 

In this role you will oversee and participate in coordinating tickets and responses utilizing Helpdesk tools such as Service Now. 

In addition, you will serve as a supervisor managing and directing technical staff. This position also provides professional information, training, and problem-solving assistance to users state-wide through phone support.

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team! 

As a State of Illinois employee, you receive a comprehensive benefits package including: 

• Competitive Group Insurance benefits including health, life, dental and vision plans 
• Flexible work schedules (when available and dependent upon position) 
• 10 -25 days of paid vacation time annually (10 days for first year of state employment) 
• 12 days of paid sick time annually which carryover year to year 
• 3 paid personal business days per year 
• 13-14 paid holidays per year dependent on election years 
• 12 weeks of paid parental leave 
• Pension plan through the State Employees Retirement System 
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP) 
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility 

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx 

Essential Functions

⦁    Under general direction, serves as the Output Services Support Supervisor managing, directing, organizing, and evaluating the operations of Output Services for the Department of Innovation & Technology (DoIT), developing internal controls, procedures, and standards for evaluating production standards.
⦁    Manages and directs technical staff and monitors activities to ensure daily batch processing schedules are completed accurately and timely over various platforms using extensive knowledge of Job Control Language (JCL) TSO and ISPF automated job scheduler software (such as but not limited to CA-Scheduler or Zeke) and available software applications and system command structures such as, but not limited to Cornerstone, JES2, SharePoint, Word, and Excel.
⦁    Serves as working supervisor.
⦁    In conjunction with the Enterprise Production Services (EPOS) Input/Output/Production Control Manager develops and implements projects to enhance unit service capabilities using documentation, spreadsheets, and other tools such as Portal, Teams, and SharePoint.
⦁    Monitors section activities to ensure Department work rules, procedures and security measures are followed at all times.
⦁    Keeps abreast of new developments in the Data Processing/Information Technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
⦁    Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
 

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college preferably with coursework in Management Information Systems, Data Processing, Telecommunications or directly related fields.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in management information systems, data processing or telecommunications in a public or business organization. 
   

Preferred Qualifications

⦁    Three (3) years of professional experience managing, directing, organizing and evaluating the operations of an output services or data processing unit. 
⦁    Three (3) years of professional experience developing internal controls, procedures, and standards for evaluating production standards.
⦁    Three (3) years of professional experience overseeing or working with an IT related Helpdesk and related ticketing system.
⦁    Three (3) years of professional experience with Mainframe environments utilizing Job Control Language (JCL), TSO and ISPF automated job scheduler software (such as but not limited to CA-Scheduler or Zeke). 
⦁    Three (3) years of professional experience with Service Now or other IT Service Management tools to process daily incidents and requests for IT services.
⦁    Three (3) years of professional experience writing complex procedures, directives, or instructions in a complete and concise manner.
⦁    Extensive knowledge of a multi-platform system operation.
⦁    Developed verbal and written communication skills to present training and guidance to others with clarity and precision.
⦁    Ability to create and manage employee schedules, including overtime and time-off to ensure necessary coverage.
⦁    Ability to gain and maintain effective working relationships with associates, clients and others
 

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.  

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent employment, full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to travel.
• Requires ability to work overtime and serve in an on-call capacity.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 20 pounds This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.