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 Job Description:

A Housing and Residential Life Housing Ambassador is a student employed by the Department of Housing and Residential Life to serve as the front-line guest service and recruitment specialist for on-campus housing. Housing Ambassadors are responsible for leading tours of the residence halls and apartments during daily tours, and special events, including some weekend hours and holidays. Housing Ambassadors also operate the front desk of the Department of Housing and Residential Life during regular business hours to welcome guests, answer questions about on-campus housing, and explore resources and the model showroom with drop-in visitors. Front desk operations also include welcoming and directing guests and answering incoming departmental phone calls and, when appropriate, connecting callers to professional staff. Shifts may occur between 8a.m. and 5p.m. Monday-Friday with some weekend and evening hours. 

Anticipated Start Date: January 31, 2025

Direct Supervisor: Lauren Taylor, Coordinator for Guest Services

Qualifications:

  • Be in good academic, financial, and judicial standing with the University
  • Have a minimum overall and semester GPA of 2.5
  • Maintain full-time enrollment for the fall24 and Spring 25 semesters
  • Currently or previously lived in on-campus housing for at least one semester

Conditions of Employment:

  • Housing Ambassadors must be committed to the entire contracted period, unless stated at the time of hire.
  • Housing Ambassadors are required to work a rotation of Saturday events and tours.
  • Housing Ambassadors must be available to commit to work all Bobcat Days unless otherwise stated at time of hire. Dates below:
    • February 22nd, 2025
    • April 26th, 2025
  • Housing Ambassadors must have availability to work VIP/Athletics tours as needed.
  • Maintain enrollment for at least six semester credit hours in the fall and spring semesters unless specific position requirements designate that the student employee must be enrolled full time.
    • If the student employee wishes to take more than 18 credit hours or less than the minimum credit hours for the given semester, they must receive written approval from the appropriate unit director or their designee.
  • While enrolled with Texas State University, student employees may not work more than a total of 25 hours per week and may not be scheduled to work during class times.
    • International students may work a maximum of 20 hours per week while they are enrolled and attending classes.
  • The student employee must remain in good academic standing and is required to maintain a minimum semester and cumulative GPA of 2.5. The last fall or spring semester (long semester) will be considered for the semester requirement. The overall Texas State GPA will be counted for GPA.
    • This requirement is waived for first semester students.
    • The job agreement may be terminated after one semester of probation if the GPA requirements are not met, or if the student employee’s cumulative and/or semester grade point average falls below a 2.0.
    • Newly hired student employees cannot start their employment on GPA probation.
    • In the event where the student employee is terminated due to low GPA, the student employee must maintain a semester/cumulative GPA higher than 2.5 for at least two long semesters before reapplying for the position.
  • The student employee must complete required university compliance training and other training assigned to the student worker. Compliance requirements must be kept up to date for all annual training.
  • The student employee must act in accordance with all federal, state, and local laws and remain in good judicial standing with TXST.
    • If a student employee is subject to a student conduct or administrative review process, decisions made will be viewed as separate processes from employment performance management.
    • Student employees must act as role models, demonstrating good conduct and positive contributions to the campus community as student employees may be viewed as a representative of the department and institution.
  • Hourly student employees are responsible for submitting working hours in SAP by the Payroll Deadlines for the applicable fiscal year. Payroll Deadlines may be found at https://www.txst.edu/payroll/payroll-calendars.html. Submitting working hours on time is required in order to receive timely pay for hours worked.
    • Student employees in task positions who receive a stipend are not considered hourly student employees and do not submit hourly pay in SAP. Student employees receiving task/stipend pay may receive prorated pay for pay period(s) at the beginning or end of their employment in which they are not employed for the full pay period.
  • The student employee position is security-sensitive, and a security screening/background check must be performed before the first day of work. Student employment is contingent on the results of the background check.
  • Student employees who fail to comply with department and supervisory expectations, training, and guidelines as outlined will be subject to the student employee performance management process.
  • Student employees are not guaranteed reappointment to their student employee position semester-to-semester and academic year to academic year.
    • Student employees’ reappointment will be determined based on performance evaluations completed semesterly.
  • The student employee may be terminated from their positions in accordance with U.P.P.S. 07.07.04: Student Employee Termination, Separation, and Grievance Procedures and with the express approval of the appropriate authorities representing DHRL.