Customer Satisfaction Representative

Job Description:
McLaren Industries is seeking a motivated and outgoing customer-focused individual to represent and grow our McLaren Brand to our more than 300,000 clients nationwide. 

In the Customer Satisfaction role, you will gather feedback from buyers around our Brand and Products, their personal experience with our representatives and product, and send branded merchandise to our clients. 

Our clients are hard-working operators and business owners who expect our service and follow-up to them to be even more exemplary than our high-performing, long-lasting products. 

We are a growing brand of over 300,000 clients and are growing daily to 500,000 in the near future.

We are seeking an individual to join our team to help grow ­­­­­

Job Duties/Responsibilities:
- Reach buyers daily via Phone, Text Message and E-Mail to gather feedback and gain positive Brand feedback

- Utilize available software to gather and gain positive Brand feedback daily

- Ability to multi-task and achieve daily metric goals

- Review incoming recorded calls and call back potential clients who did not get the McLaren experience and reintroduce them into the sales pool

- Discover client issues and create a plan to make the client a satisfied user after poor brand experience or issue that arose

- Use empathy and awareness to create a continued positive McLaren experience post-sale, create new clients, and reaffirm loyal clients

- Report directly to the Customer Satisfaction Manager and Special Project Manager daily

We are seeking an individual who is:
- Customer Focused

- Detail Oriented

- Motivated to achieve daily and monthly goals

- Challenge the status quo and create new ways to generate Brand reviews

- Empathetic

- Energetic

- Task Oriented and Result Driven

Qualifications:
- Minimum 2 years of prior experience in a Customer Service / Customer Facing role

- A Bachelor's Degree in marketing or a related field preferred 

- Minimum 2 years of experience with Microsoft Office Suite 

- Experience managing spreadsheets in Microsoft Excel

- Ability to identify and resolve issues at hand

- Must be able to communicate effectively and report successfully at the end of the day

- Experience in Tele-Sales or related field is a plus

- Candidates will be authorized to work in the United States