Economic Support Specialist

Oneida County is accepting applications to fill two full-time Economic Support Specialist positions, located at the Oneida County Courthouse in the newly created Human Service Department.  Oneida County Human Service is a Trauma Informed Agency that empowers, educates and supports agency staff to provide services in a caring, compassionate and safe environment.  Work involves determination of client needs, provisions of appropriate services, and referral of clients to other resources and programs as needed. 

JOB DUTIES:  This position performs a variety of administrative tasks related to initial and continued determinations for public assistance programs. Duties include assisting clients primarily over a call center, data entry and income calculations, all while following various policies and guidelines set by the Income Maintenance Central Consortium. 

EDUCATION AND QUALIFICATIONS:  Qualified individuals must have a high school degree or equivalent, and meet one of the following:

• Associates degree in a human services field OR
• Two years’ work experience in a social or human service agency, or interviewing the public to gather information to determine eligibility OR 
• A combination of education and work experience listed above.

The ideal candidate should be able to handle high volumes of calls through a call center, be highly organized, detail oriented, have excellent computer and math skills, be able to type 45 wpm and the ability to provide excellent customer service while observing a high level of confidentiality.  

WAGES AND BENEFITS:  Position starts at $22.96 per hour plus excellent benefit package, including Wisconsin Retirement benefits, affordable health insurance and a PTO (Paid Time Off) package with the ability to carry unused PTO into future years. 

WORK HOURS AND SCHEDULE: Position works 40 hours per week, Monday through Friday from 8:00 a.m. to 4:30 p.m. with a half hour unpaid lunch. Position allows occasional flexibility with hours and some opportunity to work from home up to two days per week at supervisor discretion.   

HOW TO APPLY:  Complete job description and required Oneida County application can be obtained at www.oneidacountywi.gov.  Completed application along with any resume or transcripts can be mailed to Oneida County LRES, P.O. Box 400, Rhinelander, WI 54501 or emailed to jlueneburg@oneidacountywi.gov. 

Deadline to apply is Tuesday, January 21, 2025 at 9:30 a.m.

Oneida County is an Equal Opportunity Employer