Campus Center CFS Hospitality Team Member

Position Title: Hospitality Team Member Organization: Campus Facility Services Department/Office: Campus Center Hourly Wage: $13.00/hour

Average Hours/Week: 10-20

Supervisor: CFS Zone 4 Building ServicesSupervisor/Campus Center BuildingOperations Supervisor

General Purpose:

The Hospitality Team Member is responsible for

helping maintain a clean and welcoming environment within the various building dining areas and assisting Campus Facility Services with the upkeep of the Campus Center. Various shifts will be available between the hours of 12:00pm – 5pm, weekdays when classes are in session.

Essential Duties and Responsibilities:

The below breakdown of essential duties and responsibilities of the Hospitality Team Member also include applicable Principles of Undergraduate Learning for each duty and responsibility set. Specific outcomes relevant for each principle are included in the Knowledge, Skills, and Abilities section.

Facility Maintenance Support

• Wipe down tables and chairs with approved cleaning solution, towels, and gloves
• Clean the inside and outside of public microwaves
• Report cleaning suppliesinventory (towels, solutions, gloves) to CFS supervisor
• Straighten furniture
• Throw away trash
• Clean windows/glass spaces
• Monitor public mask dispensers and fill as needed
• Provide high quality customer service to all guests
• Other duties as assigned

Minimum Qualifications:

Education and Experience:

• Candidates must have at least a 2.0 cumulative IU GPA, or a first semester, first-year student, and be in good judicial standing at the time of application.
• Undergraduate candidates must be enrolled in at least 6 credit hours, and graduate candidates must be enrolled in at least 3 credit hours.

Knowledge, Skills, and Abilities:

• Ability to work with minimal supervision
• Skills in delivering exemplary customer service
• Strong time management and interpersonal relationship skills
• Skill in communicating information to diverse constituents using an educational approach

Knowledge, Skills, and Abilities Gained in this Role:

As a result of employment, the team members will be able to demonstrate each of the IU Profiles of Learning for Undergraduate Success. Below is specific sample learning outcomes:

Profile 1: Communicator

The IU Indianapolis student conveys ideas effective and ethically in oral, and visual forms across public, private, interpersonal, and team settings, using face to face and mediated channels. Communicators are mindful of themselves and others, listen, observe, and read thoughtfully, ask questions, evaluate information critically, create messages that demonstrate awareness of diverse audiences, and collaborate with others and across cultures to build relationships. Hospitality Team Members display qualities of a Communicator by/through: 

• Daily interaction with clients, faculty, staff, students, and guests utilizing the Campus Center.

Profile 2: Problem Solver

The IU Indianapolis student works individually and with others to collect, analyze, evaluate, and synthesize information to implement innovative solutions to challenging local and global problems. Hospitality Team Members display qualities of a Problem Solver by/through: 

• Consulting with other staff members to handle any challenges that may arise on shift.

Profile 3: Innovator

The IUI student buildson experiences and disciplinary expertise to approach new situations and circumstances in original ways, is willing to take risks with ideas, and pose solutions. Innovators are original in their thoughts and ask others to view a situation or practice in a new way. Innovators are good decision makers, can created a plan to achieve their goals, and can carry out that plan to its completion. Innovators use their knowledge and skills to address complex problems to make a different in the civic life of communities, and to address the world’s most pressing and enduring issues. Hospitality Team Members demonstrate qualities of an Innovator by/through:

• Adapting to new situations that are presented daily
• Working under minimal supervision

Profile 4: Community Contributor

The IUI student is an active and valued contributor on the campus and in communities locally and globally. They are personally responsible, self-aware, civically engaged, and they look outward to understand the needs of the society and their environment. They are socially responsible, ethically oriented, and actively engaged in the work of building strong and inclusive communities, both through local and global. Hospitality Team Members display qualities of a Community Contributor by/through: 

• Cultivate meaningful relationships with fellow staff, students, and Campus Center guests
• Increase cultural awareness through interaction with event representing a diverse campus community. 

IUI Campus Center| 420 University Blvd.|CE 270 | INDIANAPOLIS, IN 46202 |

PHONE: 317-278-8511 | http://studentaffairs.indianapolis.iu.edu