Student Service Coordinator - Residential Life
TO APPLY:
In order to be considered for this position please submit: 1) resume; 2) cover letter; 3) unofficial transcripts; and 4) contact information for three references to Emily Ender at emily.ender@mnsu.edu.
APPLICATION CLOSE DATE: February 8, 2025
POSITION START DATE: August 3, 2025
RESPONSIBILITIES/JOB DESCRIPTION:
Student Service Coordinators coordinate the room change process and occupancy for their assigned community while also providing direct supervision to a team of Front Desk Assistants. This role is administrative in nature, with elements of supervision and student engagement. Student Service Coordinators report directly to the Assistant Director Residential Education and work approximately 20 hours per week, primarily during business hours. Duties and responsibilities include, but are not limited to:
Desk Management
- Lead front desk operation and desk procedures for the duration of the academic year.
- Monitor, maintain, and replace items available at the desk for community use.
- Submit appropriate charges to students for damage, failure to return an item, checkout of a loaner key, or billing for lost keys.
- Follow up with concerns of residents and visitors as it relates to issues brought to the attention of the front desk team.
- Maintain a current inventory of keys and cores, submitting requests for key/core changes.
- Oversee proper distribution of all mail and maintenance of lost and found items.
- Ensure Residence Hall Guest parking verification process is followed.
- Manage the budget designated to the front desk.
Occupancy Coordination
- Assist in Opening preparations including planning for early and regular arrivals, as well as preparations for Closing (end of semester and break periods).
- Coordinate the processing of all room changes with other Student Service Coordinators and the Stadium Heights Hall Director and maintain appropriate documentation.
- Communicate with students considering/requesting a room change to provide them support, referrals (when appropriate), and room change options throughout the Residential Life system.
- Schedule and complete room checkouts with students making changes during the academic year.
- Facilitate the development and implementation of check-out training (and appropriate tools and supplies) for Community Advisor staff at the end of each semester.
Desk Team Supervision
- Direct the planning, development, and implementation of desk staff training (approximately 10-15 Desk Assistants) each semester and when new employees begin during the academic year.
- Develop, implement, and maintain staffing schedules; process timesheets.
- Evaluate, support, and recognize the desk team with Assistant Director guidance.
- Conduct performance conversations with Desk Assistants to ensure accountability and complete accompanying documentation.
- Provide on-going staff development and training through monthly desk meetings and weekly emails for the front desk team to maximize quality service for residents and guests.
- Facilitate interviews and make recommendations to Assistant Director on the hiring of Desk Assistants.
- Create an active and intentional environment at the front desk, providing services and engagement opportunities for guests and residents.
Student Service Coordinators shall also assist the Department of Residential Life in other ways, as requested or assigned.
Additionally, in coordination with their supervisor, Student Service Coordinators can explore opportunities to gain professional development experiences within and outside of Residential Life.
REQUIRED QUALIFICATIONS:
- A Bachelor's Degree
- Be able to work at least 16 hours per week, spread across a minimum of 4 weekdays, during business hours (8:00AM-4:30PM)
- Admitted to a Minnesota State University, Mankato graduate program by start date.
- Enrolled in a minimum of six (6) graduate credits per semester during assistantship, and in good academic standing.
PREFERRED QUALIFICATIONS:
- Administrative skills, including an ability to effectively manage multiple priorities.
- Effective self-management, team management, and conflict resolution skills.
- Strong verbal and written communication skills.
- Knowledge of residence hall and college student issues.
- Demonstrated commitment to fostering a diverse working and learning environment.
SALARY/STIPEND: Up to $10,000 plus tuition stipends, dependent upon availability of funds, period of appointment, and assignment. Appointments made after the tenth day of classes are not eligible for a tuition waiver.
RELATED INFORMATION:
Minnesota State System policy requires that graduate assistants must reside within the State of Minnesota for the duration of their appointment.
Additional information on Minnesota State University, Mankato can be found at www.mnsu.edu.
CONTACT
Emily Ender, Assistant Director for Residential Education
Residential Life
Minnesota State University, Mankato
111 Carkoski Commons
Mankato, MN 56001
Phone: 507-389-2987
TTY: 800-627-3529 or 711
Email: emily.ender@mnsu.edu
NOTICE:
In accordance with the Minnesota State Colleges & Universities (MnSCU) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle, shall be required to conform to MnSCU’s vehicle use criteria and consent to a Motor Vehicle Records check.
The Minnesota State University, Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school's policies, procedures, and programs concerning safety and security. Three years' worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at http://www.mnsu.edu/safety/. You may also request a paper copy from University Security at 507-389-2111 or by emailing security@mnsu.edu.
Minnesota State University, Mankato has a long-standing commitment to diversity and is actively seeking to nurture and enrich its underrepresented communities. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. In accordance with USCIS regulations, successful applicants must be legally able to accept work in the United States. Requests for reasonable accommodation of a disability during the application and/or interview process should be made to the Office of Human Resources, 507-389-2015 (V), 800-627-3529 or 711 (MRS/TTY). This vacancy notice is available in an alternative format upon request. Minnesota State University, Mankato is an affirmative action/equal opportunity University and is a member of the Minnesota State Colleges and Universities System.