IT Service Desk Student Assistant
Job description
We are seeking a highly motivated individual to be a valued member of our team and provide first level technical support to our students, staff, and faculty via phone, chat, and email. Most technical skills needed can be trained.
Why work for us?
Obtain certifications from popular vendors such as Dell and take advantage of many personal and professional development opportunities.
Gain highly sought after technical, customer service, and communication skills to help you be successful in your future career.
IT Service Desk is a gateway area to transition into more specialized areas of The University of Akron IT Department such as Network Services, Server Administration, Application Services, and Cybersecurity.
A lot of flexibility with hours to work around classes.
Opportunities to work phone/chat support remotely once adequately trained.
Responsibilities:
Perform software and account troubleshooting for end users.
Provide both in person and remote support over phone, chat, and email.
Update and work on tickets as assigned.
Help to write technical documentation to common solutions.
Other duties as assigned
Skill Requirements:
Excellent customer service skills
Basic technical knowledge and willingness to seek out information
Desire to learn
Knowledge of computer components and interactions (A+ or equivalent certificate preferred)
Time requirements:
Current hours of operation span Monday – Friday 8am-6pm.
We typically expect 10-20 hours per week from our student employees but can be flexible.
Contact Information
Damon Pucci
Lead IT Service Desk Analyst
Mike Geimer
Technology Specialist 3
Please submit a resume and a copy of your class schedule
All University of Akron student employees must meet the designated minimum standards as stated on the Student Employment Eligibility Chart. UA student employees must be 18 years or older at the time of their start date. Any approved remote work conducted by student employees MUST be performed within the state of Ohio.