911 Dispatcher

Are you looking to make a difference every day, with each call that you answer? Apply now to be part of our 911 emergency communications team that assists in saving lives, protecting property and serving the public in their time of need. The City of Dublin is accepting applications for an exciting and fulfilling career in emergency communications. To learn more about being a dispatcher, click on in this Recruitment Video and to learn more about our center, click on this Recruitment Video

Candidates that are currently not working as a 911 dispatcher or do not have related experience in the field are required to complete the written examination. You can schedule to take the exam in person at one of NTN's testing locations or you can schedule to take the exam online at your convenience. Your NTN exam score will be valid for one year. 

The instructions to complete the NTN written exam:
1. Applicants may register for the exam at www.nationaltestingnetwork.com You may call National Testing Network (NTN) at 1-866-563-3882 with any questions regarding scheduling your exam. 
2. Be sure to select the City of Dublin as an agency to send your scores. 
3. After you have completed the exam, the City of Dublin will receive your scores and passing candidates will be notified via email to self schedule their in-person interview. Please note the dates below for the rest of the mandatory steps in the recruitment process. 
Deadline to take the exam: February 16, 2025

The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington, City of Worthington, Washington Township, Norwich Township, and Upper Arlington Fire. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018.

Primary Focus: This position communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance. 

The nature of this work requires that candidates work irregular hours which include nights, weekends, and holidays. Assignment of shifts is based upon seniority.

First Shift: 6:45 a.m. to 2:45 p.m.
Second Shift: 2:45 p.m. to 10:45 p.m.
Third Shift: 10:45 p.m. to 6:45 a.m.

Important dates to be aware of:
Application and NTN testing window: January 8-February 16
Panel Interviews: February 26 - March 7
Backgrounds checks: March 12 - May 16
Final Chief Interviews: May 27 - 28
Conditional Offers: May 29
Projected start date: July 14
 

Examples of Duties

Operate a multi-channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed. 

Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD (Telecommunications Device for the Deaf), and non-emergency calls, record, and dispatch the appropriate resources to the emergency or concern.

 
Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer-aided-dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer-aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision. 

Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency. 

Maintains communication with callers and responders during life-threatening emergencies or volatile situations by providing guidance and life-saving pre-arrival medical instructions. 

Performs queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety. 

Utilization of the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies.

Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance.

Other duties as assigned.

Typical Qualifications

Possession of a High School Diploma or GED and some experience as a Communications Technician with computer-aided dispatch (CAD) automated information preferred, or any equivalent combination of education and experience.

Must be at least 18 years of age at the time of application.

Must be a United States Citizen or United States Permanent Resident.

Physical Requirements:

Ability to communicate clearly and effectively under highly stressful conditions, listen attentively to radio transmissions for long periods, and attend to information requests from numerous parties.

Ability to transmit information verbally clearly, concisely, and accurately.

Ability to respond to emergency calls appropriately, effectively, efficiently, and calmly.

Necessary Special Requirements:

Ability to acquire and maintain LEADS and NCIC certification.

Possession of a valid driver's license. 

Must establish and maintain a primary place of residence within a County within which the Division of Police has jurisdiction or a county contiguous with such County of jurisdiction.  (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.)

Other Requirements: 

Successful completion of all phases of the selection process before appointment (Including Pre-Employment Conditions of Polygraph, psychological evaluation, medical and drug screening)

Successful completion of the communications technician training program.

Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification.

Compliance with training directives established by supervisory/managerial personnel.

Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/procedures.

                   THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER