Student Customer Service Representative - Summer 2025 - Work Study or Regular Pay

Join our vibrant Continuing Education Services (CES) team as a Student Customer Service Representative! You’ll be the friendly face and voice of our events, providing exceptional support to students, faculty, and guests. Customer Service Representatives can grow within the department after 1-2 semesters in the entry level role.

What we’re looking for:

• Interact with internal and external event stakeholders via email, phone and in-person
• Greet families and participants during onsite check-ins
• Support the planning, execution and closeout of on-campus events (Spoiler: We host over 10,000 individuals annually through CES)
• Team collaboration with fellow student employees and professional staff
• Strong attention to detail
• Ability to work with urgent deadlines, flexible priorities and multiple assignments
• Ability to interact respectfully with people from diverse cultural, ethnic and socioeconomic backgrounds
• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
• Ability to lift and carry 40lbs, on occasion
• Some weekend and evening work is requested

What you can expect to learn:

• Grow your confidence in communicating with various stakeholders
• Problem Solving and the ability to quickly address and resolve any unexpected challenges or complaints during events
• On-campus flexibility
• Opportunity for growth within the department (fellow student staff support our operations in communication, marketing, finance, accounting, policy and ethics positions)

Anticipated Hours:

• Summer positions are available with up to 40 hours/week, including night and weekend work as needed
• Goal start date of April 2025 for training