Esports Competition Lab Attendant

Position Title: Esports Competition Lab Attendant 

Organization: Division of Student Affairs 

Department: Campus Recreation 

Hourly Wage: $10.15 

Average Hours/Week: 8-12, additional hours scheduled as needed 

Supervisor: Esports Specialist 

General Purpose: The Esports Competition Lab Attendant is responsible for maintaining the esports lab, assisting with event overseeing, and providing support to students participating in the IU Indy Esports and Gamers Hall programs. This role ensures a high-quality gaming experience and smooth operation of the facility.

Essential Duties and Responsibilities:

• Maintain gaming PCs, consoles, and peripherals.
• Troubleshoot and resolve technical issues promptly.
• Ensure all equipment is in optimal working condition.
• Provide support to students, answering questions and resolving issues.
• Manage check-ins and registrations for events and lab usage.
• Ensure a welcoming and inclusive environment for all participants.
• Keep the esports lab clean, organized, and secure.
• Report any maintenance or custodial needs to the appropriate department.
• Monitor lab usage to ensure compliance with facility rules and guidelines.

Minimum Qualifications: 

• Must be a current full-time student at IU Indianapolis. Work-study
  is preferred.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong knowledge of gaming equipment and esports titles is a plus.
   

Knowledge, Skills, and Abilities Gained in this Role:
As a result of employment, the team member will be able to demonstrate each of the IU Indianapolis Profiles of Learning for Undergraduate Success. Below are specific sample learning outcomes based on the Profiles.

Profile 1: Communicator
The IU Indianapolis Student conveys their ideas effectively and ethically in oral, written, and visual forms across multiple settings, using face-to-face and mediated channels. Communicators are mindful of themselves and others, observe, read thoughtfully, listen actively, ask questions, create messages with an awareness of diverse audiences, and collaborate with others and across cultures to build relationships. Esports Competition Lab Attendants display qualities of a Communicator by/though:

• Assisting users with troubleshooting as issues arise
• Escalating issues to UITS as needed

Profile 2: Problem Solver 

The IU Indianapolis Student works individually and with others to collect, analyze, evaluate, and synthesize information to implement innovative solutions to challenging local and global problems. Esports Competition Lab Attendants display qualities of a Problem Solver by/through:

• Use of customer service skills to assist users of the lab
• Promoting events that will be held in the lab

Profile 3: Innovator 

The IU Indianapolis Student builds on experiences and disciplinary expertise to approach new situations and circumstances in original ways, are willing to take risks with ideas, and pose solutions. Innovators are original in their thoughts and ask others to view a situation or practice in a new way. Innovators are good decision makers, can create a plan to achieve their goals, and can carry out that plan to its completion. Innovators use their knowledge and skills to address complex problems to make a difference in the civic life of communities and to address the world’s most pressing and enduring issues. Esports Competition Lab Attendants demonstrate qualities of an Innovator by/through:

• Offer suggestions on games and help based on past expertise and formal education
• Adapt to new situations that are presented daily

Profile 4: Community Contributor
The IU Indianapolis Student is an active and valued on the campus and in communities locally and globally. They are personally responsible, self-aware, civically engaged, and look outward to understand the needs of society and their environment. They are socially responsible, ethically oriented, and actively engaged in the work of building strong and inclusive communities, both local and global. Esports Competition Lab Attendants display qualities of a Community Contributor by/through:

• Aid in the promotion of events to members
• Accept constructive feedback to build professional experience