Customer Learning, Intern

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. 

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

This role will be part of the Customer Learning team and will work closely with Instructional Designer/Developers, Learning Management System Specialists, and Enablement Manager team members to work on projects supporting product education needs of our external customers, partners, and internal employees.  This role will have the opportunity to gain an understanding of the usage and importance of education deliverables including eCourses, performance support tools, virtual instructor-led sessions, and certification assessments, and be part of the process of updating these key deliverables.  

Wage: $25

Term: We hire students for 4, with the possibility of extension, therefore, during the application process, you’ll be required to identify what term you’re available to work for:    

This role is only available for 4 months: May 2025-August 2025

Key Responsibilities:

• This is a highly collaborative role, and you will work closely with other team members in updating and creating content as needed.
• Project work might include updating legacy eCourse and virtual instructor led content to incorporate new branding/templates/interactions, creating performance support tools, conducting quality assurance content reviews, updating assessments, and organizing internal certification support documentation.
• You may additionally have the opportunity to help create and maintain team process and style guide standards.

Required Experience

• A strong understanding of adult learning principles.
• Studying towards a degree in instructional design/development or instructional technology.
• Experience with Articulate Storyline is preferred.  Experience with any other course development tools such as Adobe Creative Cloud, Vyond, Wellsaid, Camtasia, Captivate are a plus.
• Highly motivated, results-driven, with a true passion for their work and desire to make their projects succeed
• Demonstrated written and verbal communication skills
• Ability to work in a dynamic, team-based environment

How Should I Apply?

• Please apply by January 12 by 11:59pm EST.
• Your application should include: your resume (no more than 2 pages)
• In the application process, you’ll be required to answer some pre-screen questions to help us better understand your work term availability and work location preference.
• If you are selected to move forward in the process, someone from the Campus team will reach out to you around next steps.
• To be considered for the role, you must apply via Lever not only the schools Career Centre Portal.

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.