Manager of Operations

Interested in making an impact with a growing small emerging business that allows for high growth to Sr. Management?

Accurate C&S Services, Inc., an industry leader in global background screening, drug testing and occupational health testing (TB test & physicals) is actively recruiting an experienced Manager of Operations, which reports directly to the company president. Open to remote work days 1 day per week after 90 days. . You are a Swiss army knife- laser focused, precise, intensely organized, and always working with the appropriate urgency level. This is a high growth opportunity to management including Sr. Management as you will be exposed to all levels of our organization’s functions.

Company Description

Accurate C&S Services, Inc. mission is to provide our clients with cost-effective, reliable and high quality global background screening, drug and alcohol testing and DOT driver qualification files while adhering to governing regulations and “best practice” procedures for accountability and confidentiality.

Position Requirements:

EDUCATION & TRAINING REQUIREMENTS:

Must possess a minimum Bachelor’s Degree (BS/BA) from an accredited college or university in business administration, operations management or similar, MS/MA or MBA desirable. Industry relevant experience, credentials or certifications a strong plus.

WORK & LINE MANAGEMENT EXPERIENCE:

Minimum of five or more years of line management experience

OPERATIONS AND CLIENT RELATIONS EXPERIENCE:

• Operations management (i.e. managing individuals and service delivery) and experience working directly with clients (e.g. in fulfilling contracted services), as required.
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

Essential Duties and Responsibilities:

• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance).
• Serve as the organization’s leader for all human resource management issues, especially hiring, training, and mentoring of our line supervisors, with a goal of both hiring better people and giving them a better chance to be successful.
• Develop, revise and execute the Operations Plan. Working alongside the CEO, as part of the executive team, define company strategy and select which business opportunities to pursue.
• Engineer and implement improved operational systems company-wide to ensure continuous improvement while supporting innovation
• Implement processes, infrastructure and effective management practices to enable and sustain company growth
• Set annual goals and assist with building an organizational structure that supports our mission.
• Identify organization’s key performance indicators (KPIs), develop project plans to achieve goals, and monitor organization’s performance
• Anticipate operational needs and identify growth opportunities. Take the lead shepherding special projects and key initiatives.
• Supervise line managers and operations in San Francisco and Oakland, CA office to drive performance and maintain quality while minimizing risk
• Provide coaching and professional development opportunities
• Manage individual performance by creating employee incentives, establishing KPIs for all individuals, and implementing performance reviews aligned with KPIs
• Oversee P&L Performance: design operating budget and manage expenses along with CFO
• Oversee financial and budget strategies, management, and compliance. Keep CEO, Sr. Operations and leadership team informed, with ready access to necessary reports, data and performance metrics

Key Competencies

critical thinking problem solving skills planning and organizing decision-making high professional ethical standards persuasiveness influencing and leading conflict management adaptability delegation team work stress tolerance sales & marketing skills a strong plus

Experience Guidelines

· Excellent people manager, open to direction and collaborative work style and commitment to get the job done

· Demonstrated leadership in managing staff, major projects or initiatives and conflict resolution.

· Experience developing systems and workflows that improves business structure and growth

· Experience leading a team of employees with demonstrated achievement of ambitious goals

· Experience in strategy development and financial management; strong critical thinking and organizational skills

· Proactive, team-oriented and able to make decisions in the face of uncertainty

· Thrives in a fast-paced, collaborative, and entrepreneurial environment

· Holistic approach to Operations, Management, and Continuous Improvement

· Ability to adapt to communication styles of team members and contractors who come from a broad spectrum of disciplines

· Reacts promptly and efficiently to changes in project scope

· Must conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

· Willing to assist with other duties or responsibilities, as required

Job Type: Full-time 

Salary: $76,397.00 - $85,439.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Off Every Thursday or Friday
• 4 day work week

Education:

• Bachelor's (Required)

Work Location: In person and hybrid