You are viewing a preview of this job. Log in or register to view more details about this job.

Seasonal Lead Worker

Minnesota Department of Revenue
Email

Working Title: Seasonal Lead Worker - Office & Administrative Specialist Intermediate
Job Class: Office and Administrative Specialist, Intermediate
Agency: Revenue Department

  • Job ID: 82805
  • Location: St. Paul
  • Telework Eligible: Yes
  • Full/Part Time: Full-Time
  • Regular/Temporary: Seasonal
  • Who May Apply: This vacancy is open for all qualified job seekers.
  • Date Posted: 12/26/2024
  • Closing Date: 01/15/2025
  • Hiring Agency/Seniority Unit: Revenue Department / Revenue (Inc Assessors)-AFSCME
  • Division/Unit: Tax Operations Division / Tax Ops-Eve Data Capt & Repair
  • Work Shift/Work Hours: Evening Shift
  • Days of Work: Monday - Friday
  • Travel Required: No
  • Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 206 - Clerical/AFSCME
  • Work Area: Tax Ops-Eve Data Capture & Repair
  • FLSA Status: Nonexempt
  • Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

 

This posting may be used to fill multiple vacancies. 

The seasonal position is anticipated to start mid- March 2025 and anticipated to go through July 2025. Evening shift hours will be 3:30pm to midnight.

To serve as a Team Leader for the evening seasonal employees performing data entry, providing work direction, training, and accurate written procedures. Monitoring and evaluating production to ensure that all data is entered timely and accurately meeting department, division, and unit goals. To provide recommendations for the data entry system changes. The incumbent provides training and leadership to seasonal employees, and monitors workflow ensuring that schedule requirements are met. Provide formal and informal feedback to employees through the Quality program. Ensure that services and systems meet deadlines according to established guidelines and business agreements with other Department Divisions. Communicate, research, and respond to issues. Complete special projects and perform miscellaneous duties as assigned so that unit, division, and department goals can be accomplished.

This position is eligible for telework to applicants who reside in Minnesota, Wisconsin, Iowa, North Dakota, or South Dakota. Please understand this position is a hybrid position, with the expectation to commute to the St. Paul office as needed. Commuting to the St. Paul office location for occasional in-person meetings is expected. 

NOTE: Current State of Minnesota employees may not be considered for these positions if the appointment will require compensation at overtime rates unless they resign from their current position.

Qualifications

 

Minimum Qualifications

  • Customer Service Skills to provide prompt, courteous, and accurate information to customers in person, on the phone, and through email for work item related questions
  • Fluently communicate, read, understand, and respond to a variety of communications, such as customers’ questions and applying procedures to resolve work items
  • Ability to draft procedures and letters in an easy-to-understand manner 
  • Experience making presentations to unit staff 
  • Data Entry sufficient to perform tasks with speed and accuracy to update taxpayer information, respond to email requests, and write comments on customer records 
  • Knowledge of spreadsheet and word processing software, such as Microsoft Excel and Word, to compile documents, lists, spreadsheets, and graphs to track activities of the unit

Preferred Qualifications

  • Leading and coaching skills 
  • Classroom and one on one teaching/training experience
  • Experience writing technical and/or training manuals
  • Personal skills necessary to assign, direct, and schedule work 
  • Problem solving skills Conflict management experience 
  • Experience with Plain Language 
  • Knowledge of software programs used by the department, such as GenTax, Captiva, Microsoft Office, etc.

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements

Prior to an offer of employment, a background check will be conducted.  This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history.  All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Application Details

 

How to Apply 

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Allison Claeson at allison.claeson@state.mn.us or 651-556-6771.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Allison Claeson at allison.claeson@state.mn.us.

If you need a reasonable accommodation for this interview and/or testing process, please contact the Department of Revenue ADA Coordinator at revenue.eai@state.mn.us. 

About Revenue Department 

The Minnesota Department of Revenue works to fund the future for all of Minnesotans. We manage over 30 different taxes and collect $26.7 billion annually in state taxes, which funds state programs such as healthcare, transportation, public safety, and early childhood, K-12, and higher education.

Revenue is dedicated to an inclusive work environment that celebrates and values the diversity of each employee and reflects the communities we serve. We're committed to a culture of inclusion where everyone can bring their authentic selves to work and thrive.

We value a work life balance for our employees, and many of our employees telework in a full or hybrid capacity. For those that come to the office, regularly or occasionally, we invested in a state-of-the-art hybrid workspace located at the Stassen building in St. Paul.

Find out more about us on our website.

Working together to improve the state we love. 

What do Minnesota's State employees have in common? 

  • A sense of purpose in their work
  • Connection with their coworkers and communities
  • Opportunities for personal and professional growth

Benefits 

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: 

  • Paid vacation and sick leave 
  • 12 paid holidays each year 
  • Low-cost medical, dental, vision, and prescription drug plans 
    • Fertility care, including IVF
    • Diabetes care
    • Dental and orthodontic care for adults and children 
  • 6 weeks paid leave for parents of newborn or newly adopted children
  • Pension plan that provides income when you retire (after working at least three years)
  • Employer paid life insurance to provide support for your family in the event of death
  • Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
  • Tax-free expense accounts for health, dental, and dependent care 
  • Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

  • Training, classes, and professional development
  • Tuition reimbursement
  • Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

  • A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
  • Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
  • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

 

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. 

EQUAL OPPORTUNITY EMPLOYERS 

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.