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Lead Customer Service Representative

Office of the Chief Financial Officer
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Government of the District of Columbia

Office of the Chief Financial Officer (OCFO)

 

 

Lead Customer Service Representative

$60,349.00 - $77,699.00

 

The Office of the Chief Financial Officer (OCFO) whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia is in search of a Lead Customer Service Representative. The incumbent serves as a lead customer service representative performing site management responsibilities, handling the processing of cash and cash-like instruments, disbursing cash and reconciliation of all documents.

Duties include, but are not limited to:

 

  • Bulk deposits for internal agencies, daily vault audits, consolidation and reconciliation of the customer service representatives' individual banks.
  • Accounting for all irregularities in balancing the days' work and ensuring shortage guidelines are followed. 
  • Preparing processed cash, checks, money orders and credit cards for both electronic transmission and manual deposit via armored courier. 
  • Overseeing the training of all employees on-site.
  • Monitoring the adherence to OFT procedures and making on-the-spot decisions. 
  • Performing other related duties as assigned.

 

Two (2) years of general work experience performing duties related to assisting and responding to general customer inquiries, registering, processing and reconciling monetary transactions; and an additional one (1) year of specialized experience performing duties related to handling the processing of cash and cash-like instruments, performing audits, disbursing cash and reconciling various financial documents that is equivalent to at least the next lower grade level in the normal line of progression for this position. 


All applicants must be flexible with worksite location as the position will rotate to various sites throughout the District. The location schedules are Tuesday – Saturday, 8:00am – 4:30pm & 8:30am - 5:00pm and Monday – Friday, 8:00am – 4:30 pm & 8:30am - 5:00pm. This position is not eligible for telework or alternate work schedule (AWS).  

 

For initial review, please submit your resume to Office of the Chief Financial Officer, Office of Human Resources, 1101 4th Street, SW, Suite W220, Washington, DC 20024. 

 

To complete an application or for additional details related to this vacancy, please visit governmentjobs.com/careers/dc.

 

The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance.

 

The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER