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Customer Service Representative

Office of the Chief Financial Officer
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Government of the District of Columbia

Office of the Chief Financial Officer (OCFO)

 

 

Customer Service Representative

$49,959.00 - $70,595.00

 

The Office of the Chief Financial Officer (OCFO) whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia is in search of a Customer Service Representative. The incumbent performs various customer-related duties for OFT and serves as a teller, receiving and depositing revenues and receipts for all District of Columbia Government agencies. 

Duties include, but are not limited to:

 

  • Scanning documentation and payments into multiple systems; processing and disbursing cash items.
  • Registering totals and preparing processed cash, checks, money orders and credit cards for deposit. 
  • Examining documents presented for payment from the public. 
  • Obtaining payments and performing daily settlement of monies collected.
  • Reconciling daily transactions to locate and correct errors. 
  • Receiving and processing bulk deposits; and proofing and validating receipts to journal entries and reconciling discrepancies. Incumbent will rotate to different sites as deemed necessary or scheduled by the Customer Service Operations Manager.
  • Performing other related duties as assigned.

 

Minimum Qualifications: Two (2) years of general work experience performing duties related to banking, cash handling and customer service experience. Clerical and administrative experience desired.

 

All applicants must be flexible with worksite location as the position will rotate to various sites throughout the District. The location schedules are Tuesday – Saturday, 8:00am – 4:30pm & 8:30am - 5:00pm and Monday – Friday, 8:00am – 4:30 pm & 8:30am - 5:00pm. This position is not eligible for telework or alternate work schedule (AWS). 


For initial review, please submit your resume to Office of the Chief Financial Officer, Office of Human Resources, 1101 4th Street, SW, Suite W220, Washington, DC 20024. 

 

To complete an application or for additional details related to this vacancy, please visit governmentjobs.com/careers/dc.

 

The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance.

 

The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER