911 Dispatcher
911 DISPATCHER
Astoria Police Department - 911 Center
Astoria, Oregon
Start an exciting career in public safety as a 911 Dispatcher. No experience is required and on the job training is provided!
DEPARTMENT HIGHLIGHTS
Astoria Dispatch answers roughly 80,000 calls a year, of which approximately 13,000 are 9-1-1. From these calls Astoria Dispatch creates approximately 45,000 calls for service for police, fire and public works agencies in the Computer Aided Dispatching (CAD) system. Another 10,000 calls are received for service by other agencies such as Oregon State Police and the Coast Guard who do not subscribe to Astoria Dispatch.
POSITION SUMMARY
911 Dispatchers begin the important work of obtaining essential information while remaining calm and are responsible for performing quick and accurate dispatching of calls and messages with public safety units and personnel in the field.
During the typical 6-8 month training period, trainees will work alongside different trainers during each training phase and work varying shifts in accordance with their trainer's assigned shift. In addition to hands-on work with a trainer, trainees will be required to attend 3 weeks of training in Salem, Oregon at the Department of Public Safety Standards Training (DPSST) academy plus a 3 day Emergency Medical Dispatch certification course.
PAY
$27.83-33.82 per hour Depending on experience; plus incentive pay
INCENTIVE PAY
In addition to the base pay range, a number of incentives are available to be added cumulatively to a dispatcher's pay.
- Lateral Candidates: Your prior experience and certifications are taken into consideration to set your pay within the pay range.
- Voluntary semi-annual bonus for qualified physical fitness tests
- Intermediate and Advanced Department of Public Safety Standards and Training (DPSST) certificates pay premiums (3.5% each added to base pay)
- Communications Training Officer assignment and pay premium (6% added to base pay for training hours)
- Lead Dispatcher assignment and pay premium (10% added to base pay)
- Senior Communications Operator pay premium (5% added to base pay)
- Bilingual Language pay premium (5% added to base pay after testing)
- Stability Pay (2% added to base pay after 10 years)
MOVING EXPENSES
In order to assist with relocation, the City will provide some compensation for moving expenses. Eligible expenses such as boxes, movers, rented trucks would be covered as a part of this offer and would be reimbursed after providing receipts. In accordance with IRS regulations, reimbursement for moving expenses is a taxable fringe benefit.
MINIMUM QUALIFICATIONS
- Two years of general clerical, technical or administrative experience preferably in an emergency service; or any equivalent combination of experience and training that demonstrates the knowledge, skills and abilities to perform the above described duties.
- Ability to pass a City-required background investigation which includes a Records Check, Psychological, Medical & Hearing Exams, and Drug Screen.