General Manager - Culinary Department

General Manager - Culinary Department at Mei Mei Dumplings 

Mei Mei is a farm-focused women-owned company that operates a Dumpling Factory, Cafe and Classroom. 

Mission: Transform how we make and experience food for the better, one dumpling at a time. 

Focus Areas: Employee Quality of Life | Food System Connections | Guest Surprise & Delight
 

Overview:

We’re a business that strives to be a good company in every sense of the word. That’s why we source our ingredients carefully and put our community at the center of everything we do. Our staff are known to be hard-working, helpful, knowledgeable, kind, and great communicators. We pride ourselves on offering comprehensive benefits and a flexible work environment that focuses on staff education and growth opportunities. 

About this role:

We are seeking a dynamic and driven general manager to oversee customer facing culinary operations at Mei Mei, which include our cafe, classes, events and catering. This role is best fit for an experienced manager that is comfortable overseeing multiple revenue streams, enjoys leading a team, and is passionate about providing great hospitality.  

Summary of Responsibilities:

• Demonstrates complete ownership of the department including oversight and responsibility for the department facilities, people, operations, and P&L performance.
• Manages and oversees bookings for classes, events and caterings.
• Delivers excellent guest and client service, addresses complaints, and enhances guest and client experience in accordance with company policy.
• Quickly resolves staff and guest conflicts in the best interest of the business.
• Hires, trains, and supervises staff, manages schedules, and monitors performance.
• Identifies hourly employees for growth opportunities.
• Creates a collaborative team environment to maintain productivity.
• Develops and improves current systems, and implements new methods that help  streamline operations.
• Ensures food, labor and controllable costs stay within budgets set by the company.
• Ensures department programming is on track to achieve business and financial goals. 
• Other responsibilities as assigned and business needs shift.

Required Experience

• Minimum 3 years managing hospitality operations (restaurant, cafe, catering or events). 
• Minimum 1 year experience creating, organizing & managing events (food or non-food related). 
• Strong background in delivering excellent customer service, resolving customer concerns, and enhancing the customer experience. 
• Experience in hiring, training, and managing staff, including creating schedules and fostering a positive work environment.
• Experience managing budgets, controlling costs (food, labor, supplies), and tracking financial performance.
• Knowledge of food safety standards and health regulations, ensuring the cafe adheres to all relevant laws.

Working Environment:

• Full-time and on-site
• Between 40-50 hour work weeks depending on the event schedule
• Must be able to lift 50 lbs safely
• Must be able to stand for 8-10 hours at a time
• Availability to work a flexible schedule based on business needs, weekends and nights required

Required Certifications: 

• ServSafe and Allergen Awareness Certification
• TIPS certification
• ChokeSaver

Compensation:

• $65,000 - $75,000 depending on experience
• Bonus opportunities 

Mei Mei Dumplings strives to provide a comprehensive benefits package that allows for ample paid time off, health benefits, and food benefits. 

Benefits:

Paid Time Off:

Salaried employees receive the following paid time off per calendar year:

• 21 PTO days:
  • 10 anytime vacation days
  • 10 or 11 company holidays* depending on the year
• 5 sick or personal days
   

*Company Holidays: 

• (1) New Year's Day - Jan 1
• (2) Independence Day - July 4
• (3) Thanksgiving Day - Nov
• (4) Thanksgiving Friday - Nov
• (5) Christmas Eve - Dec 24
• (6) Christmas Day - Dec 25
• (7,8,9,10,11) Working days between Dec 26 - Dec 31st

Health and Other Benefits:

• Health insurance (50% monthly premium coverage)
• Dental (100% monthly premium coverage)
• Transportation subsidies 
  • MBTA pass 50% co-pay
  • Rideshare reimbursement, $50 per month
• Daily Shift meals and staff food discounts
• 401k

How to Apply

Interested candidates should complete the application form at meimeidumplings.com/jobs