Field Service Technician 1

Job Title: Field Service Technician 1

Responsibilities:

• Perform customer installations, maintenance, and service calls efficiently and professionally.
• Service electromechanical equipment, including self-checkout systems, within an assigned territory.
• Carry out maintenance, repair, preventative maintenance (PM) work, and system overhauls.
• Provide troubleshooting and problem-solving support as the first line of response for customer issues.

Basic Qualifications:

• Local candidate to the specific geographic area.
• Authorized to work in the US.
• At least 18 years of age.
• Valid driver’s license and a driving record that meets fleet requirements.
• PC skills, basic electronics knowledge, and familiarity with hardware and operating systems.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Ability to lift tools, parts, and equipment up to 75 lbs. without assistance, and up to 150 lbs. with assistance.
• Ability to bend, squat, stand, walk, sit, reach, and work with hands and tools.
• Willing to be trained on and operate small scale scissor lifts to service or replace networking equipment in retail environments.
• Ability to work rotating shifts, including nights, weekends, and holidays, as required.
• Prolonged travel within assigned area and occasional overnight stays (rare).
• Must be willing to work 8-10 hours per day, 5-6 days a week, including one weekend shift per month.

Shift Details:

• Overnight shifts will be required for the first 6-8 months, with potential for transition to day or afternoon shifts later.
• Night shifts: 9 PM – 5 AM.

Additional Information:

• Travel within the assigned area is required. Mileage reimbursement provided.
• A car is needed during the contract period. Mileage can be expensed weekly.
• Two-week dedicated training followed by on-the-job (OJT) training.
• A mentor will be assigned after training, and access to support resources, including Oracle Knowledge Management and a GURU team, will be available for assistance.
• This position is a contract-to-hire opportunity. Successful candidates will have the potential to be converted to a full-time role after a probationary period.

Interview Process:

• Resumes will be reviewed by the hiring team.
• The hiring manager will interview selected candidates.
• A timely decision will be made, and the selected candidate will receive an offer.
• Onboarding will begin once all checks are completed.