Account Management Intern

Position Duties

The Account Management Intern will assist with SJCE on projects that advance revenue protection, customer experience, and data visualization. Projects may include: 

• Utilize data visualizations tools to develop new dashboards to track customer statistics (arrearages, rate plan enrollments, etc.) as well as maintain/improve existing dashboards.
• Identify opportunities for streamlining and automation of existing processes (Net Energy Metering (rooftop solar) true-up, cash out, frequent customer inquiries, etc.)
• Develop, run, and identify material issues found in periodic reports that monitor for known billing issues.
• Create flow charts and documentation to support the creation of standardized SJCE operating procedures for addressing routine account issues.
• Interface with SJCE’s billing agent on a regular basis to ensure efficient, timely, and accurate billing of SJCE’s customers.
• Organize account management file structure and develop a library of account background information that is visible and accessible for department staff and the public.
• Collaborate with staff to monitor customer inquiries and enrollments on a weekly basis and investigate potential issues.
• Aid customer enrollment into SJCE’s disadvantaged community green tariff program.
• Generate customer lists in support of Marketing communications.

 Additionally, this intern will help support SJCE’s ongoing work, including attending meetings, developing talking points for account interactions, responding to data requests, tracking customer inquiries, and collecting and analyzing data to improve customer experiences. 

Desired skills: 

• Research, fact check, proofread, and edit as necessary.
• Excellent organizational, time management, and communication skills
• Ability to handle multiple tasks/projects simultaneously in a deadline-driven environment.
• Experience in Microsoft Word, Excel and PowerPoint
• May include other duties and tasks of a similar nature as assigned.

 Other desired knowledge and characteristics: 

• Environmental or energy coursework and other training
• Experience with data visualization tools such as Power BI

Minimum Qualifications

Graduate Student Intern: Completion of a bachelor’s degree and current enrollment in a master’s degree program from an accredited college or university. 

Licenses & Certificates: Possession of a valid driver's license authorizing the operation of a motor vehicle in the State of California is required for these internship positions. 

EMPLOYMENT ELIGIBILITY: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will not prepare or file a labor condition application with the Department of Labor. 

Additional Information:

Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.  

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.  Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system.

About the Department

San José Clean Energy, or SJCE, is San José’s local, not-for-profit electricity supplier operated by the City of San José’s Energy Department. Since 2019, our dedicated and motivated team has provided clean energy for residents and businesses at competitive rates, while also offering community programs, local benefits, and increased transparency and accessibility. 

San José Clean Energy serves more than 350,000 customers and has a peak load of almost 1 GW. SJCE is responsible for purchasing over 4,500 GWh of electricity annually and has an annual operating budget of over $300 million. Serving our community with respect and integrity is at the core of what we do. Joining our team means that you will be making a big impact and in the forefront in the fight against climate change. SJCE plays an important role in meeting San José’s ambitious goal to be carbon neutral by 2030 and in implementing Climate Smart San José, the City’s climate action plan. 

SJCE centers equity in its drive to provide clean, renewable energy at competitive rates and provide local benefits. Since inception, SJCE has sprinted ahead to now provide 60% renewable and 95% carbon-free energy in our base product and has contracted to add over 550 MW of new solar, wind, and battery storage to the grid. SJCE’s low carbon energy supply is foundational as we work to meet the electrification goals outlined in Climate Smart San José. For more information about San José Clean Energy, please visit: www.sanjosecleanenergy.org.