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Summary of Position:
 

Kanawha County Metro 911’s Information Technology Department is seeking a GIS Analyst. This position reports to the Deputy Director of Technology. The GIS Analyst performs analytical, technical, and administrative work in the planning, design, installation, administration, and on-going maintenance of Metro 911’s GIS infrastructure and data. This position will coordinate with Information Technology staff resources to keep the infrastructure updated and performing optimally, and to provide user support. Additionally, the GIS Analyst will work with internal and vendor resources to prepare data for use in various systems used by Metro 911 staff, Emergency Management, and Responder Agencies, including the Computer-Aided Dispatch system, online mapping applications, and mobile platforms. Work is reviewed through reports, conferences, and system effectiveness.
 

Qualifications, required skills, and job duties:
 

• Bachelor’s degree in Geographic Information Systems, Geography, Computer Science, Information Systems, or related field from an accredited college or university, supplemented by 3 years of previous GIS experience using an ESRI Enterprise GIS architecture. Equivalent combinations of education, training, and experience may be considered.
 

• Strong familiarity and experience working with ESRI software including ArcGIS Desktop, ArcGIS Pro, ArcGIS Enterprise, ArcGIS Online, and Microsoft SQL Server.
 

• Ability to maintain confidentiality with sensitive internal information
 

• Strong technical aptitude and ability to research & solve complex issues independently
 

• Attendance and participation in IT Staff Meetings, professional meetings with Vendors, and education/training seminars
 

• Respond to calls for service and helpdesk tickets as directed, including a periodic rotation in existing 24/7 IT support schedule
 

• Life Cycle tracking of equipment and software for updates, warranties, support, and end of life (EOL)
 

• Plan and execute the selection, installation, configuration, and testing of software and equipment as needed
 

• Assist with addressing duties, including assignment of addresses for homes and businesses, coordinating with US Postal Service and municipal addressing resources, fielding calls from the public regarding addressing issues, and street sign maintenance in select areas
 

• Suggest ideas to make IT processes or systems more effective and efficient
 

• Must reside, or plan to relocate within 90 days, in a location that allows for a 30-minute maximum response during the required periodic 24/7 support rotation
 

• Valid Driver’s License
 

• Must submit to and clear a background check
Preferred But Not Required Skills & Experience –
 

• Strong knowledge of SQL databases, SQL server administration and troubleshooting
 

• Experience with large software implementation or upgrade projects
 

• Experience with GIS programming and automation via VBScript, Model Building, or Python
 

• Experience with VMware virtual environments
 

• Experience working with an IT Helpdesk that involves user-generated work tickets
 

• Experience creating manuals, guidelines, knowledge base articles, or similar documentation for users or fellow technicians
 

Core competencies and characteristics:
 

• Must have the ability to effectively communicate with individuals possessing varying knowledge of GIS and IT functions and terminology
 

• Must be capable of participating in meetings in person, online and via telephone. Information gathered from such meetings must be properly recalled and conveyed as necessary
 

• Must have the ability to read and comprehend policies, procedures, manuals and professional documents and be competent in translating such readings into tasks, projects and problem resolutions
 

• Compose routine and specialized reports, forms, and business letters, with proper format and grammar
 

• Great work ethic; ability to work in a fast-paced environment; punctual
 

• Provide courteous, accessible and quality assistance to internal and external customers
 

• Listens, speaks and/or writes in a clear, concise and respectful manner
 

• Ability to multi-task
 

• Attention to detail
 

Competitive Benefit Package Available:
 

• Retirement, including WV Emergency Medical Services (EMSRS) and optional voluntary 457(b) plan
 

• Health insurance, including dental and vision coverage
 

• Life insurance, including no-cost coverage of $60,000, with additional coverage available
 

• Supplemental insurance coverage available for, but not limited to, accidents, disability, and cancer via third party providers
 

• Flexible Spending Account available for eligible health and dependent care expenses on a pre-taxed basis
 

• Health Savings Account available to employees who elect certain health plans after 120 days of full-time employment
 

• Paid leave in the form of annual and sick leave, as well as paid holidays for all full-time employees