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SIP 2025 - Helpdesk Specialist (Off Campus) at WeldonPC.com

Tri-C: Career Center
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WeldonPC.com is a premier provider of technology solutions based in Garfield Heights, Ohio, specializing in computer repair, website hosting, managed IT services, and website development. Since its establishment in 2004, the company has been dedicated to delivering expert services for both residential and commercial clients across Northeast Ohio.
Core Services:

   Computer Repair:
       Offers comprehensive repair solutions for desktops, laptops, and servers.
       Supports a wide range of platforms, including Apple, Microsoft, and Linux.

   Website Hosting & Development:
       Provides secure, reliable hosting services tailored for businesses and personal websites.
       Creates custom, user-friendly website designs that help businesses enhance their online presence.

   Managed IT Services:
       Offers proactive IT management, ensuring businesses operate efficiently with minimal downtime.
       Covers tasks such as network monitoring, data backups, and cybersecurity.

   Retail & Tech Support:
       Operates a retail location for customers to drop off devices and purchase tech-related items.
       Delivers personalized tech support with a focus on customer satisfaction.

What Sets WeldonPC.com Apart:

   Customer-Centric Approach: Focuses on understanding customer needs and delivering tailored solutions.
   Technical Expertise: Staff are trained across various systems and regularly update their skills to stay ahead of industry trends.
   Community-Oriented: Proudly serves the Northeast Ohio community with a commitment to reliability and innovation.

Location & Hours:

   Address: 5829 Truney Road, Garfield Heights, Ohio 44125
   Operating Hours: 12 PM to 8 PM on weekdays
   Contact: 888-7-WELDON

Whether you need a computer fixed, a secure website hosted, or an IT infrastructure managed, WeldonPC.com is a trusted name for all your tech needs.

Note: In-person interviews will be conducted on Feb. 28, 2025, at West and Metro. These interview fairs are your only opportunity to meet and interview with hiring supervisors.

Responsibilities

  • Assist customers with basic technical issues, including troubleshooting software, hardware, and network problems.
  • Customer service and communication.
  • Technical troubleshooting for desktops, laptops, and networks.
  • Experience with ticketing systems and remote support tools.
  • Answering support tickets and phone calls.
  • Documenting and escalating unresolved issues.
  • Assisting in diagnosing and repairing customer devices.

Qualifications

  • Must be able to pass an FBI Background Check as a prerequisite for handling sensitive customer data and ensuring trustworthiness. 
  • Ability to work flexible hours, specifically from 12 PM to 8 PM on weekdays, to align with operational hours.
  • Must maintain a drug-free status, ensuring professionalism and compliance with workplace policies.
  • Strong communication and customer service skills.
  • Technical knowledge or a willingness to learn about computer systems, repairs, and IT services.
  • Ability to work independently and as part of a team.

Career Readiness Competencies

  • Equity and Inclusion
  • Teamwork
  • Communication
  • Critical Thinking
  • Leadership
  • Technology
  • Career and Self Development

Program Requirements

  • Must be enrolled in current semester (Spring 2025)
  • Must enroll in a minimum of one Summer 2025 course
  • Must be returning to Tri-C for Fall 2025 Semester
  • Must have a declared major on record

This position is part of the Cuyahoga Community College Summer Internship Program. 

Note: International students are eligible for employment with on-campus/ internal Tri-C departments only.

Pre-employment criteria: All employment offers will be contingent on results of pre-employment background check.